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Windows 7: Windows 7 BSOD issue Locale ID: 1033

06 Jul 2014   #1
SONIC1

Windows 7 Home Premium 64bit
 
 
Windows 7 BSOD issue Locale ID: 1033

Hey guys,
Recently my computer has been giving me blue screens. it has been happening about once a day randomly. It has happened 5 times now and I have logged each crash and they all are the same error. the error is as follows:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF96000166483
BCP3: FFFFF8800A583030
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\070714-18829-01.dmp
D:\Temp\WER-23290-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.tx



------------------
System Information
------------------
Time of this report: 7/7/2014, 08:11:55
Machine name: JAYDEN-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.130318-1532)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 08/09/13 14:02:38 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8148MB RAM
Page File: 4703MB used, 11590MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

Thank you for your help with my issue,
Jayden


My System SpecsSystem Spec
.
06 Jul 2014   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Hi There,

You need to update to SP1 as well as the ensuing updates that follow it.

We also need the info from this tool,

Additional information is required.

1. Download this file to your desktop or other convenient location,

download

2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.



There are a lot of necessary items in those updates and SP1 that should be a top priority right now.
My System SpecsSystem Spec
06 Jul 2014   #3
SONIC1

Windows 7 Home Premium 64bit
 
 

I am updating to Sp1 now...

here are the files also, I had to upload to mediafire, because for some reason they wouldnt upload here:

http://goo.gl/giSJQq

also, I got some application and checked the windows dump files and there seems to be a common file causing the errors:





does this indicate anything?
My System SpecsSystem Spec
.

06 Jul 2014   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

What happened when you try to upload them here? That is the preferred method.

The drivers in your bottom screenshot, two are microsoft drivers so not the actual cause.

The nvlddmkm.sys is your Nvidia driver which could be the cause.

I would like you to finish the update procedure before going any further, I'd also appreciate if you told me what happened when you tried to upload here.

From the look of what you uploaded to media fire, all I see are dumps and no other files the tool would have created, it also would have zipped them up.
My System SpecsSystem Spec
06 Jul 2014   #5
SONIC1

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
What happened when you try to upload them here? That is the preferred method.

The drivers in your bottom screenshot, two are microsoft drivers so not the actual cause.

The nvlddmkm.sys is your Nvidia driver which could be the cause.

I would like you to finish the update procedure before going any further, I'd also appreciate if you told me what happened when you tried to upload here.

From the look of what you uploaded to media fire, all I see are dumps and no other files the tool would have created, it also would have zipped them up.



that is the error the website is giving.

also, when I used that tool I downloaded from you, those 6 dmp files is all it created.

also maybe those microsoft files are corrupt??
My System SpecsSystem Spec
06 Jul 2014   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

That's because the dump files aren't zipped up.

Are you letting the tool run completely? It will take a few minutes and it will also zip the files up for you.

I seriously doubt the microsoft files are corrupt, dump files will often point to a probably caused by in the beginning which is usually a false positive blame of a microsoft file.

With a few commands you can usually find the actual cause using windbg, and not that generic tool.
My System SpecsSystem Spec
06 Jul 2014   #7
SONIC1

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
That's because the dump files aren't zipped up.

Are you letting the tool run completely? It will take a few minutes and it will also zip the files up for you.

I seriously doubt the microsoft files are corrupt, dump files will often point to a probably caused by in the beginning which is usually a false positive blame of a microsoft file.

With a few commands you can usually find the actual cause using windbg, and not that generic tool.
okay, I just finished updating to SP1, and I re ran that tool you sent me, and this time it WORKED and here are the results.
My System SpecsSystem Spec
06 Jul 2014   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

Much better,

You are still missing over a 100 updates, keep running it till no more are offered.

Code:
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x3491c3
Code:
Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon May 19 16:08:44 2014 (537A8EFC)
    CheckSum:         00C1EA41
    ImageSize:        00C64000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
That is your graphics driver, try using an earlier version. You may want to go back to this one,

NVIDIA DRIVERS GeForce 331.58 Driver WHQL

Or it may take a couple different tries with different versions.

This is a good guide as well,

NVIDIA Drivers - Avoid Problems

You also have a couple of these,

Code:
BugCheck 50, {fffff900c465ca60, 0, fffff9600029260d, 0}


Could not read faulting driver name
Which are usually related to Memory, testing your ram would be a good idea,

information   Information
MemTest86+

Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Use this tutorial to help you use MemTest86+:
RAM - Test with MemTest86+


Finish the updates first, it's best to get the OS up to date and secure before doing anything else.
My System SpecsSystem Spec
06 Jul 2014   #9
SONIC1

Windows 7 Home Premium 64bit
 
 

okay, I am running all the available updates now, I will let you know once they are complete, so we can take action. also, I have a quick problem on the side, that is with my Wifi, I am using a TP-LINK Wireless USB Adapter for my PC, and every now and then it is like my PC loses connection with it, and I have to pull the adapter out of the USB and then re connect it for the computer to reconnect to wifi. sometimes this doesnt work and it says no network connection and I have to restart the machine. This becomes a problem when I am wanting to download a large 3GB + file through my web browser as I have slowish internet (150KB/s) and whenever I am like half way downloading it disconnects and I have to restart it.
My System SpecsSystem Spec
06 Jul 2014   #10
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by SONIC1 View Post
okay, I am running all the available updates now, I will let you know once they are complete, so we can take action. also, I have a quick problem on the side, that is with my Wifi, I am using a TP-LINK Wireless USB Adapter for my PC, and every now and then it is like my PC loses connection with it, and I have to pull the adapter out of the USB and then re connect it for the computer to reconnect to wifi. sometimes this doesnt work and it says no network connection and I have to restart the machine. This becomes a problem when I am wanting to download a large 3GB + file through my web browser as I have slowish internet (150KB/s) and whenever I am like half way downloading it disconnects and I have to restart it.
That may just be your connection, you can see if there is a driver update but I doubt that will help,

TL-WN721N - Welcome to TP-LINK

I would get rid of a bunch of those startup items though,

Startup Programs - Change

This may end up being an issue for the networking folks but lets stay focused here for now.
My System SpecsSystem Spec
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 Windows 7 BSOD issue Locale ID: 1033




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