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Windows 7: WINDOWS HAS RECOVERED FROM AN UNEXPECTED SHUTDOWN BCCode: d1

07 Jul 2014   #1
GarJen

Windows 7 Pro 64 bit
 
 
WINDOWS HAS RECOVERED FROM AN UNEXPECTED SHUTDOWN BCCode: d1

Please help -- crashing once or twice a day randomly when going to another page/link.



Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000050
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001737250
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\021014-24429-01.dmp


My System SpecsSystem Spec
.
07 Jul 2014   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Hi There,

Let's see what this says,

Additional information is required.

1. Download this file to your desktop or other convenient location,

download

2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
09 Jul 2014   #3
GarJen

Windows 7 Pro 64 bit
 
 
Diagnositic

Hi,
The delay was due to the computer failing to start and it took some time to get around that - went through F7 to F8 to Debugging mode and it's running now and I've attached the report.
Best,
Gary
My System SpecsSystem Spec
.

09 Jul 2014   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

Hi There,

Unfortunately there are no dump files for me to analyse.

Can you make sure they are configured correctly to create small memory dumps.

Option Two, number two would be the easiest in this tutorial,

Dump Files - Configure Windows to Create on BSOD

From looking through the error reports you have a problem with your intel bluetooth crashing a lot.

I would look at disabling that for now.

You also have a lot of programs in your startup list, I would thin that out as much as possible, advanced system care isn't needed at all.

Startup Programs - Change

I also think you may be infected with Conduit search from this entry in your startup,

Code:
TBHostSupport                               "C:\Windows\SysWOW64\Rundll32.exe" "C:\Users\Gary\AppData\Local\TBHostSupport\TBHostSupport.dll",DLLRunTBHostSupportPlugin  Gary-PC\
I would follow these instructions on removing it,

Remove Conduit Search and search.conduit.com (Removal Guide)

Especially the Adwcleaner and Malwarebytes scans and removal instructions, as there may be other stuff too.
My System SpecsSystem Spec
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 WINDOWS HAS RECOVERED FROM AN UNEXPECTED SHUTDOWN BCCode: d1




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