WINDOWS HAS RECOVERED FROM AN UNEXPECTED SHUTDOWN BCCode: d1


  1. Posts : 2
    Windows 7 Pro 64 bit
       #1

    WINDOWS HAS RECOVERED FROM AN UNEXPECTED SHUTDOWN BCCode: d1


    Please help -- crashing once or twice a day randomly when going to another page/link.



    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000000000050
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF88001737250
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\021014-24429-01.dmp
      My Computer


  2. Posts : 17,322
    Win 10 Pro x64
       #2

    Hi There,

    Let's see what this says,

    Additional information is required.

    1. Download this file to your desktop or other convenient location,


    Download



    2. Double click on the file to run it.

    3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

      My Computer


  3. Posts : 2
    Windows 7 Pro 64 bit
    Thread Starter
       #3

    Diagnositic


    Hi,
    The delay was due to the computer failing to start and it took some time to get around that - went through F7 to F8 to Debugging mode and it's running now and I've attached the report.
    Best,
    Gary
      My Computer


  4. Posts : 17,322
    Win 10 Pro x64
       #4

    Hi There,

    Unfortunately there are no dump files for me to analyse.

    Can you make sure they are configured correctly to create small memory dumps.

    Option Two, number two would be the easiest in this tutorial,

    Dump Files - Configure Windows to Create on BSOD

    From looking through the error reports you have a problem with your intel bluetooth crashing a lot.

    I would look at disabling that for now.

    You also have a lot of programs in your startup list, I would thin that out as much as possible, advanced system care isn't needed at all.

    Startup Programs - Change

    I also think you may be infected with Conduit search from this entry in your startup,

    Code:
    TBHostSupport                               "C:\Windows\SysWOW64\Rundll32.exe" "C:\Users\Gary\AppData\Local\TBHostSupport\TBHostSupport.dll",DLLRunTBHostSupportPlugin  Gary-PC\
    I would follow these instructions on removing it,

    Remove Conduit Search and search.conduit.com (Removal Guide)

    Especially the Adwcleaner and Malwarebytes scans and removal instructions, as there may be other stuff too.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 03:30.
Find Us