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Windows 7: BSOD when dropbox syncs files

07 Jul 2014   #1
jacovg91

Windows 7 64 bits
 
 
BSOD when dropbox syncs files, dmp incl [ntoskrnl, hal.dll, nwifi.sys]

Hi all,

I have a Sony VAIO VGN-FW41E. I'm running windows 7 64 bits. Whenever I upload files to dropbox, my laptop often bluescreens. It doesn't always happen, but then again sometimes happens 10 times in a row.

Here is a scenario:

- I'm copy pasting 20 photos into my dropbox.
- First photos syncs correct, bluescreen on second photo sync
- Computer reboots and automatically continues syncing the rest of the photo's
- Photo 3 and photo 4 sync correctly
- Then on photo 5 bluescreens again

The problem here is, you can't really stop the synching, so when the computer reboots it often blue screens straight again after logging in because the syncing then continues.

What have I done?

I have done memtest, no memory errors were found.
Computer is completely spyware free (used malwarebytes)
Used CCleaner
Reinstalled dropbox

I have included 3 minidumps of the last 3 crashes at this link: https://www.dropbox.com/sh/baqp9z9tz...KjTZETOCRjIyba

They all happened within a 20 min timeframe. I really really really hope someone can help me out!!! Dropbox is a very important tool for me. I am not 100% sure the reason is dropbox but it only happens when using dropbox, so I guess its dropbox...

Thanks in advance.


My System SpecsSystem Spec
.
07 Jul 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi jacovg91.

Only crash dumps are not enough. Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
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 BSOD when dropbox syncs files




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