Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD Issues Bad Pool Header

09 Jul 2014   #1
AbsintheMinded

Windows 7
 
 
BSOD Issues Bad Pool Header

Can anyone help fix this problem? The same BSOD keeps popping up in when working in various applications.

Many thanks!

Cheers,
Rebecca


My System SpecsSystem Spec
.
09 Jul 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Hello Rebecca,

Your Intel graphics driver is causing issues.

Code:
fffff880`076d9568  fffff880`054d195dUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x2a895d
If you can specify your exact Dell model I can look for a more updated driver for you.

Code:
1: kd> lmvm igdkmd64
start             end                 module name
fffff880`05229000 fffff880`05c4c120   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Thu Oct 04 22:30:00 2012 (506DFFD8)
    CheckSum:         00A30195
    ImageSize:        00A23120
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
ZoneAlarm is also causing issues.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {cfffffff6, 2, 0, fffff880036c27a7}

*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by : vsdatant.sys ( vsdatant+f7a7 )
Uninstall ZoneAlarm and install MS Security Essentials and MalwareBytes.

Note   Note
Make sure you uncheck the 'Enable Free Trial' box when installing.




Kaspersky is also being flagged. Running two anti virus programs is asking for trouble, Uninstall Kaspersky.

Code:
fffff880`07dc0858  fffff880`04684000*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
 klif
Please answer the question regarding your model so we can get the graphics driver sorted and follow the above steps. Test and report back.
My System SpecsSystem Spec
10 Jul 2014   #3
AbsintheMinded

Windows 7
 
 
Computer Specs

Brilliant! Thanks for troubleshooting. I will take these actions now and report back. Here's my computer model info. Let me know if you need anything additional.

OptiPlex 960 Desktop Base Standard PSU, Genuine Windows® 7 Professional, No Media, 64-bit, English

Cheers,
Rebecca
My System SpecsSystem Spec
.

10 Jul 2014   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Rebecca, could you please download and run Speccy, click on the Graphics tab in the left hand pane and make sure that the graphics adaptor is expanded in the right hand pane. Take a screenshot of it using the Snipping Tool and upload the screenshot in your next post Screenshots and Files - Upload and Post in Seven Forums.

There are a few Intel graphics drivers on the Optiplex 960 support page and I need to make sure I get the right one.

Attachment 325015
My System SpecsSystem Spec
10 Jul 2014   #5
AbsintheMinded

Windows 7
 
 
Graphics Info

Thanks so much. Hopefully, this will shed some light on specifics.

Cheers,
Rebecca
My System SpecsSystem Spec
12 Jul 2014   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Hi Rebecca,

I believe this is the driver you need.
My System SpecsSystem Spec
12 Jul 2014   #7
AbsintheMinded

Windows 7
 
 
Done!

Hi Boozad,

Thanks again for all your help. Hopefully, this is resolved. I ran the diagnostic report again after making the proposed changes just to be sure.

You are THE BEST for helping me with this issue.

Cheers,
Rebecca
My System SpecsSystem Spec
12 Jul 2014   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

You're welcome Rebecca, I'm glad your issues are sorted. If you ever have any more trouble don't hesitate to drop by and let us know, we'll get you up and running again.
My System SpecsSystem Spec
Reply

 BSOD Issues Bad Pool Header




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD on Steam Update, Bad Pool Caller or Bad Pool Header, no dmp files
Good day all, I hope someone can help me with a consistent BSOD problem I've had today. Every time my Steam client starts up and attempts to download its latest update, I get a BSOD with a Bad Pool Caller (one time out of about a dozen crashes it was Bad Pool Header instead). I have tried the...
BSOD Help and Support
bsod BAD POOL HEADER
I have windows vista home premium that will not start in any way and at every boot bsod comes out. suddenly after turning it off correctly shows the screen of death bsod, with the words in the subject BAD POOL HEADER. I tried to do a restore with the DVD of view but wrong. could you give me some...
BSOD Help and Support
BSOD ||Bad pool header
hi guys as u can see i am new to the forum:geek: i had experiencing a lot of bsod lately after upgrading my HDD to SSD "kingston 3k" on my laptop "acer aspire 5750g" thanx in advance
BSOD Help and Support
Bad Pool Header BSOD
This has happened several times. Usually the only thing I have open is web browsers. This has happened with Firefox open, but most recently with Chrome open. I have a Dell Inspiron N7010 with 6 GB RAM Windows 7 Home Premium SP1 64-bit
BSOD Help and Support
Bsod bad pool header
Hi I get a BSOD everytime I try to plug in the new monitor I purchased. The monitor is a Yamakasi Catleap 2703. If you need any other information let me know. Thanks for your help. Mitch
BSOD Help and Support
Bad pool header BSOD
Hello to everyone, I am new here, i was searching if i could find a solution to my problem and i found these forums. Hopefully you can help me with my problem. I am getting random BSODs, some with information and others telling me to reinstall drivers. I have not yet figured out my problem,...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 13:33.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App