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Windows 7: Unknown BSOD causes laptop to freeze, sometimes horizontal BSOD

09 Jul 2014   #1
MOAVG

Windows 7 home premium 64-bit
 
 
Unknown BSOD causes laptop to freeze, sometimes horizontal BSOD

Hi everyone,
I recently got a laptop a few months ago, and now I receive BSOD all of a sudden. I haven't really had enough time to try to fix it because of my schooling. But with a couple of my classes ending, I have some time on my hands.
Here's what I've done:
1. Scanned the computer with latest version of microsoft security essentials
2. Updated Windows7 with latest patches and updates.
3. I have updated my realtek drivers, and GPU drivers.
4. I have used elevated command prompt to use ChkDsk \R
5. I have also used elevated command prompt Scannow
6. I made it so that windows creates kernel dump files whenever it crashes, and to restart. But I'm not getting anything recent, the last dump file was created a few months ago. Though I've gotten a whole lot of BSOD's and crashes since then.
**********************
I looked in the Event viewer and I have had multiple critical errors all indicating Kernel-Power.
Here's what it says in XML:
Quote:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-07-09T19:28:29.402820900Z" />
<EventRecordID>235169</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>MOAVG-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">true</Data>
<Data Name="PowerButtonTimestamp">130494076569058841</Data>
</EventData>
</Event>
****************************
I'm usually listening to music when it crashes, and it makes that weird buzzing sound whenever it crashes and the screen freezes sometimes. Sometimes if the screen doesn't freeze, It will have a horizontal BSOD, where it looks like it's all broken up. I have to restart the laptop in order to get out of it.
I have uploaded the SF debugger .zip file that contains all of my laptop information. I need to let you know, that the dump files are from a couple months ago and do not represent what I am facing now. I followed the guide to have windows to create dump files, but since it's not even restarting (which is how I'll know if it creates a dump files), it doesn't work.

I'm kind of frustrated that this is happening, considering the amount of money I put into this laptop, which is nearly 3k, though I'm hoping through this forum I can get this solved.
Thank you very much for all of your support. I really appreciate it!

-Samuel

p.s. As of this post, I won't be able to get back on here until later tonight EST.


My System SpecsSystem Spec
.
10 Jul 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Please can you run Driver Verifier and post results:

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
10 Jul 2014   #3
MOAVG

Windows 7 home premium 64-bit
 
 

Hi,
I ran the driver verifier, and to my recollection, it's still running. But when I restarted the computer, a blue screen came up, but it was frozen and didn't restart. When I turned off my laptop manually, start up repair came up. I ran it, and said I had to restore it, but it said it couldn't restore. So I shut it off and started it up back again.
I checked to see if the BSOD created a dump file, and it didn't, but I did take a picture of it in the attached files.

thank you for the help, let me know if I need to disable the driver verifier.
-Samuel
My System SpecsSystem Spec
.

10 Jul 2014   #4
HarriePateman

Windows 7 Ultimate 64-bit
 
 

This is very strange that its not collecting DMP Files. do you have windows configured to do so.
My System SpecsSystem Spec
10 Jul 2014   #5
MOAVG

Windows 7 home premium 64-bit
 
 

yeah, I have it configured to do so, the setting is shown in the picture
My System SpecsSystem Spec
10 Jul 2014   #6
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Please could you Double check that these are your settings:

Please double check your settings here :
Control Panel - System - on left side Advanced System Settings - Advanced tab -

Startup and Recovery - Settings - System Failure - check the box to Write an Event to System Log

uncheck Auto Restart

make sure the Write Debugging is set to small minidump

and the default folder should look like %SystemRoot%\Minidump.

How to configure Windows to create MiniDump files on BSOD
How to configure Windows to create MiniDump files on BSOD
My System SpecsSystem Spec
10 Jul 2014   #7
MOAVG

Windows 7 home premium 64-bit
 
 

ok, I changed it to mini dumps, and unchecked the automatic restarts.
If another BSOD happens, I'll let keep you posted.
thank you
My System SpecsSystem Spec
10 Jul 2014   #8
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Brilliant Thank you.
My System SpecsSystem Spec
10 Jul 2014   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

I'm not sure why Driver Verifier was requested. There are enough drivers flagged in the dumps.

Nvidia Filter driver
Code:
fffff880`0c3ec2b0  fffff880`0408cd20Unable to load image \SystemRoot\system32\DRIVERS\nvkflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvkflt.sys
*** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
 nvkflt+0x3bd20
nVidia graphics driver
Code:
fffff880`0c3ec620  fffff880`0f5c0263Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xcb26
Intel graphics driver
Code:
fffff880`0c3ec748  fffff880`05018c2cUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x11c2c
I would check with the laptop vendor if there are any substitute drivers for the ones you have installed, your dual graphics is obviously causing an issue.

Are you running a RAID setup?

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FC, {fffff880030ee0f4, 80000007f070c963, fffff880255b9760, 2}

*** WARNING: Unable to verify timestamp for dump_iaStorV.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_iaStorV.sys
Probably caused by : dump_iaStorV.sys ( dump_iaStorV+930f4 )

Followup: MachineOwner
warning   Warning
If you are running a RAID setup, discard the information below.

If you are not running a RAID setup, uninstall Intel Rapid Storage. First uninstall it from Control Panel > Programs and Features. This one ....
Code:
Start Menu\Programs\Intel® Matrix Storage Manager
Then Uninstall the driver from device manager.
  1. Right click on "My Computer" icon and click "Manage" on the context menu.
  2. It will open the "Computer Management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, Windows will auto configure the appropriate native system driver.
My System SpecsSystem Spec
10 Jul 2014   #10
MOAVG

Windows 7 home premium 64-bit
 
 

I installed the recent windows updates, but when I went to restart the computer, I had multiple blue screens, which still didn't create any dump files. You can see them in the pictures.

As for the GPU drivers, I thought I had them all updated? Do I need to download an update, or what should my next step be? I ordered the custom laptop on the Cyberpowerpc, so I would hope they are reputable enough to help me with this. What exactly would I tell them about the drivers?

thank you for your help!
My System SpecsSystem Spec
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 Unknown BSOD causes laptop to freeze, sometimes horizontal BSOD




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