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Windows 7: BSOD on startup with BAD_SYSTEM_CONFIG_INFO error

11 Jul 2014   #1
chschen

Windows 7 Professional x64
 
 
BSOD on startup with BAD_SYSTEM_CONFIG_INFO error

Hello All,

I'm getting a BSOD on startup with a message saying BAD_SYSTEM_CONFIG_INFO, error 0x00000074. Last night as I shut down my computer, Windows Update automatically ran and installed a bunch of updates. Then when I tried to start my computer up this morning, it ran some configurations for the updates it installed last night. I left and when I came back there was the BSOD.

When I restarted the computer, I got a "Windows Error Recovery" screen that gave me the option to Launch Startup Repair, which I did. I got a message box saying, "Startup Repair cannot repair this computer automatically." When I show the problem details, I see the following:

Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: -1
Problem Signature 05: AutoFailover
Problem Signature 06: 9
Problem Signature 07: CorruptRegistry
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

I then clicked on the option to go into "System Recovery Options." Startup Repair I obviously already did. I then went to "System Restore" and tried all 4 system restore points available to me. I get a message saying, "System Restore failed while mounting the registry from the restore point. An unspecified error occurred during System Restore. (0x800703f9)" I didn't have a system image. I ran the memory diagnostic, and it seemed to be okay (or it just did the diagnostic without giving me any errors and then tried to start up windows again).

I can't get into Windows Boot Manager by hitting F8. I've tried about a million times now (anything from holding it down to tapping it repeatedly), and it just doesn't let me in. I had wanted to try to boot from the "last known good configuration," but without getting in there I don't know how to. I am, however, able to get into Dell's boot manager by hitting F12, but I don't know what to do once I'm in there.

Running up to this incident I had been sporadically getting a few BSODs every few days or so, but not that consistently. I hadn't been paying much attention to them, being distracted and just wanting to get on with my work, so I don't know if they're related to this or not. I would just restart my computer, and I wouldn't get one again for a while.

I am running a Dell Precision M4700 laptop, I believe with Windows 7 Professional x64 (but I'm not sure since I can't get into my operating system in order to confirm it).

Please bear with me as I'm rather new at this and not as savvy as those who usually post on this forum. Let me know if there is any other information I can provide.

Thanks in advance for your help.


My System SpecsSystem Spec
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11 Jul 2014   #2
zgv

Windows 7 pro 64bit
 
 

Same here. Did you found any solution?
Do you have Credant installed on that machine?
My System SpecsSystem Spec
11 Jul 2014   #3
chschen

Windows 7 Professional x64
 
 

Sadly no. The more research I do, the more it seems like the only option is for me to do a clean install. Right now I'm just trying to figure out if there's a way to get some of my more important data off the computer first.
My System SpecsSystem Spec
.

11 Jul 2014   #4
chschen

Windows 7 Professional x64
 
 

Oh, I never answered your question about Credant. I don't know if it was running on my computer. I never saw it, but it could have been running in the background.
My System SpecsSystem Spec
11 Jul 2014   #5
chschen

Windows 7 Professional x64
 
 

Apparently it's something that's affecting Dells encrypted with DDPE. I found this on Tim Fisher's Google+ page in a comment (https://plus.google.com/+TimFisher/posts/MqjZ8QbLpZY):

"Dell knows about this problem, awaiting an answer...Windows update causing DDPE encrypted machines to crash or BSOD
Article Summary:
Windows update causing DDPE encrypted machines to crash or BSOD

Summary
Customers with Dell Data Protection| Encryption (DDP|E) encrypted machines are experiencing systems crashes, BSOD, black screen and CMG Recovery windows after applying Windows updates released Tuesday, July 8th, 2014.
Customers will not able be to load the SDE keys or will get the CMG Shield Black screen of death.
When supporting these customers it is crucial that you collect the information below.
Resolution
An SDE recovery is sufficient to re-authorize access to the SDE keys and regain boot ability of the system.
If there is an opportunity after SDE recovery, collect the following critical Information:
Shield version the customer is on
Updates that were applied
OS version, service pack and if (32/64 bit)
Office versions that are running
Send the information to Dell|Credant team at support@credant.com
The following customer information must be included:
User’s Name:
DELL Service Tag:
DELL Case Number:
Ship to Email:
Telephone:
Original Purchase Order Number:
Operating System and Architecture (32-bit or 64-bit): "
My System SpecsSystem Spec
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 BSOD on startup with BAD_SYSTEM_CONFIG_INFO error




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