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Windows 7: BSOD Error Code 7E when computer booted up.

11 Jul 2014   #1
ThatBenderGuy

Windows 7 Professional 64-bit
 
 
BSOD Error Code 7E when computer booted up.

So I just performed a windows update (i've been getting blue screens before the update as well) and I restarted my computer. When I booted it up I let my desktop load then right as I was about to touch my keyboard and mouse, my computer blue screened with the Bug Check Code of 7E, SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. I'm uploading the kernal memory dump to my OneDrive right now but here's what WinDbg had to say about the BSOD

Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800030e563c, The address that the exception occurred at
Arg3: fffff88003715d98, Exception Record Address
Arg4: fffff880037155f0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
nt!ObReferenceObjectSafe+c
fffff800`030e563c 498b02 mov rax,qword ptr [r10]

EXCEPTION_RECORD: fffff88003715d98 -- (.exr 0xfffff88003715d98)
ExceptionAddress: fffff800030e563c (nt!ObReferenceObjectSafe+0x000000000000000c)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT: fffff880037155f0 -- (.cxr 0xfffff880037155f0;r)
rax=fffffa8009f7d060 rbx=d2fffa800994ca90 rcx=d2fffa800994ca90
rdx=fffff80003301c40 rsi=d2fffa800994ceb8 rdi=fffffa800972fb50
rip=fffff800030e563c rsp=fffff88003715fd0 rbp=fffff880037165c0
r8=0000000000000000 r9=fffffa8009fafb60 r10=d2fffa800994ca60
r11=0000000000000005 r12=0000000000000000 r13=fffffa8009fafe38
r14=0000000000000011 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
nt!ObReferenceObjectSafe+0xc:
fffff800`030e563c 498b02 mov rax,qword ptr [r10] ds:002b:d2fffa80`0994ca60=????????????????
Last set context:
rax=fffffa8009f7d060 rbx=d2fffa800994ca90 rcx=d2fffa800994ca90
rdx=fffff80003301c40 rsi=d2fffa800994ceb8 rdi=fffffa800972fb50
rip=fffff800030e563c rsp=fffff88003715fd0 rbp=fffff880037165c0
r8=0000000000000000 r9=fffffa8009fafb60 r10=d2fffa800994ca60
r11=0000000000000005 r12=0000000000000000 r13=fffffa8009fafe38
r14=0000000000000011 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
nt!ObReferenceObjectSafe+0xc:
fffff800`030e563c 498b02 mov rax,qword ptr [r10] ds:002b:d2fffa80`0994ca60=????????????????
Resetting default scope

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

READ_ADDRESS: ffffffffffffffff

FOLLOWUP_IP:
cng!GatherRandomKey+22c
fffff880`0181f1dc 83ff20 cmp edi,20h

BUGCHECK_STR: 0x7E

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

LAST_CONTROL_TRANSFER: from fffff80003385ff4 to fffff800030e563c

STACK_TEXT:
fffff880`03715fd0 fffff800`03385ff4 : 00000000`00000000 fffffa80`09f7d060 fffffa80`09f7d060 fffff8a0`190857e8 : nt!ObReferenceObjectSafe+0xc
fffff880`03716000 fffff800`033d5416 : fffff8a0`190690a8 fffff800`0001ff58 fffff880`03716190 00000000`00000000 : nt!ExpGetProcessInformation+0x496
fffff880`03716150 fffff800`033d5e6d : fffff8a0`190690a8 fffffa80`6365734b 00000000`00000000 fffff880`03716ae0 : nt!ExpQuerySystemInformation+0xfb4
fffff880`03716500 fffff800`030c8e53 : fffff880`037165d0 fffff800`030c7dfd 00000000`00000001 fffff8a0`19069000 : nt!NtQuerySystemInformation+0x4d
fffff880`03716540 fffff800`030c5410 : fffff880`0181f1dc fffff8a0`18f97000 fffff880`03716704 00000000`6365734b : nt!KiSystemServiceCopyEnd+0x13
fffff880`037166d8 fffff880`0181f1dc : fffff8a0`18f97000 fffff880`03716704 00000000`6365734b fffffa80`00000000 : nt!KiServiceLinkage
fffff880`037166e0 fffff880`0181f73d : fffffa80`0c8ade70 00000000`00000018 fffffa80`20206f49 0000007c`04c28a14 : cng!GatherRandomKey+0x22c
fffff880`03716aa0 fffff800`033c0cad : 00000000`00000001 00000000`00000001 fffff800`0326e0b0 fffffa80`0972fb50 : cng!scavengingWorkItemRoutine+0x3d
fffff880`03716b40 fffff800`030d3261 : fffff800`030bece0 fffffa80`0972fb01 fffffa80`0972fb00 fffffa80`0972fb50 : nt!IopProcessWorkItem+0x3d
fffff880`03716b70 fffff800`0336573a : 00000000`00000000 fffffa80`0972fb50 00000000`00000080 fffffa80`096ac840 : nt!ExpWorkerThread+0x111
fffff880`03716c00 fffff800`030ba8e6 : fffff880`033d7180 fffffa80`0972fb50 fffff880`033e1fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03716c40 00000000`00000000 : fffff880`03717000 fffff880`03711000 fffff880`03715920 00000000`00000000 : nt!KxStartSystemThread+0x16


SYMBOL_STACK_INDEX: 6

SYMBOL_NAME: cng!GatherRandomKey+22c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: cng

IMAGE_NAME: cng.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 50194fb7

STACK_COMMAND: .cxr 0xfffff880037155f0 ; kb

FAILURE_BUCKET_ID: X64_0x7E_cng!GatherRandomKey+22c

BUCKET_ID: X64_0x7E_cng!GatherRandomKey+22c

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0x7e_cng!gatherrandomkey+22c

FAILURE_ID_HASH: {ee5f4d2a-987d-9a67-0c3f-7dae9915a1c5}

Followup: MachineOwner
---------
I saw it mentioned cng.sys so I am currently running System File check, sfc, right now to ensure it, as well as other files, are not corrupted.

I admit by BSODs have gotten less frequent but they are still there. I will link to my Kernal Memory Dump once it finishes uploading to my OneDrive

EDIT:
Finished uploading the dump to oneDrive, here is the link
https://onedrive.live.com/redir?resi...D4F258D1%21118


My System SpecsSystem Spec
.
11 Jul 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

There are a couple of issues showing up here, firstly your nVidia driver.

Code:
fffff880`03716708  fffff880`0f6b1c58*** ERROR: Symbol file could not be found.  Defaulted to export symbols for nvlddmkm.sys - 
 nvlddmkm+0x212c58
Download this earlier version from here and follow NVIDIA Drivers - Avoid Problems for the cleanest possible install.

Secondly it looks like Intel Rapid Storage is the main cause.

Code:
fffff880`03713a38  fffff880`04267376*** ERROR: Module load completed but symbols could not be loaded for dump_iaStorA.sys
 dump_iaStorA+0x67376
fffff880`03713a40  00000000`00000000
fffff880`03713a48  00000000`00000000
fffff880`03713a50  00000000`00000000
fffff880`03713a58  fffff880`04267376 dump_iaStorA+0x67376
fffff880`03713a60  fffff880`04298498 dump_iaStorA+0x98498
fffff880`03713a68  fffff880`04279497 dump_iaStorA+0x79497
fffff880`03713a70  fffff880`042eb900 dump_iaStorA+0xeb900
fffff880`03713a78  fffff880`04267376 dump_iaStorA+0x67376
fffff880`03713a80  fffff880`042eb5b0 dump_iaStorA+0xeb5b0
fffff880`03713a88  fffff880`0420c68b dump_iaStorA+0xc68b
fffff880`03713a90  fffff880`042eb540 dump_iaStorA+0xeb540
fffff880`03713a98  fffff880`04267376 dump_iaStorA+0x67376
fffff880`03713aa0  fffff880`042c6018 dump_iaStorA+0xc6018
fffff880`03713aa8  fffff880`04267376 dump_iaStorA+0x67376
fffff880`03713ab0  fffff880`04295438 dump_iaStorA+0x95438
fffff880`03713ab8  fffff880`04267376 dump_iaStorA+0x67376
fffff880`03713ac0  fffff880`0429ccc8 dump_iaStorA+0x9ccc8
fffff880`03713ac8  fffff880`04279497 dump_iaStorA+0x79497
fffff880`03713ad0  fffff880`042eb900 dump_iaStorA+0xeb900
fffff880`03713ad8  fffff880`04267376 dump_iaStorA+0x67376
fffff880`03713ae0  fffff880`042eb230 dump_iaStorA+0xeb230
fffff880`03713ae8  fffff880`0420c68b dump_iaStorA+0xc68b
fffff880`03713af0  fffff880`042eb1c0 dump_iaStorA+0xeb1c0
fffff880`03713af8  fffff880`0426f1bc dump_iaStorA+0x6f1bc
fffff880`03713b00  fffff880`042c7018 dump_iaStorA+0xc7018
fffff880`03713b08  fffff880`04267376 dump_iaStorA+0x67376
fffff880`03713b10  fffff880`04295438 dump_iaStorA+0x95438
fffff880`03713b18  fffff800`0308a693 nt!MmGetPhysicalAddress+0x13
fffff880`03713b20  fffff880`042c7018 dump_iaStorA+0xc7018
fffff880`03713b28  fffff880`0426dc3b dump_iaStorA+0x6dc3b
fffff880`03713b30  fffff880`042c7000 dump_iaStorA+0xc7000
fffff880`03713b38  fffff880`04207544 dump_iaStorA+0x7544
fffff880`03713b40  fffff880`042eb1c0 dump_iaStorA+0xeb1c0
fffff880`03713b48  fffff880`042c7018 dump_iaStorA+0xc7018
warning   Warning
If you are running a RAID setup, discount the advice below.


If you are not running a RAID setup, uninstall Intel Rapid Storage. First uninstall it from Control Panel > Programs and Features. This one ....
Code:
Start Menu\Programs\Intel® Matrix Storage Manager
Then Uninstall the driver from device manager.
  1. Right click on "My Computer" icon and click "Manage" on the context menu.
  2. It will open the "Computer Management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, Windows will auto configure the appropriate native system driver.
Lastly, are you running a third party network adapter?
My System SpecsSystem Spec
11 Jul 2014   #3
ThatBenderGuy

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by Boozad View Post
There are a couple of issues showing up here, firstly your nVidia driver.

Code:
fffff880`03716708  fffff880`0f6b1c58*** ERROR: Symbol file could not be found.  Defaulted to export symbols for nvlddmkm.sys - 
 nvlddmkm+0x212c58
Download this earlier version from here and follow NVIDIA Drivers - Avoid Problems for the cleanest possible install.

Secondly it looks like Intel Rapid Storage is the main cause.

Code:
fffff880`03713a38  fffff880`04267376*** ERROR: Module load completed but symbols could not be loaded for dump_iaStorA.sys
 dump_iaStorA+0x67376
fffff880`03713a40  00000000`00000000
fffff880`03713a48  00000000`00000000
fffff880`03713a50  00000000`00000000
fffff880`03713a58  fffff880`04267376 dump_iaStorA+0x67376
fffff880`03713a60  fffff880`04298498 dump_iaStorA+0x98498
fffff880`03713a68  fffff880`04279497 dump_iaStorA+0x79497
fffff880`03713a70  fffff880`042eb900 dump_iaStorA+0xeb900
fffff880`03713a78  fffff880`04267376 dump_iaStorA+0x67376
fffff880`03713a80  fffff880`042eb5b0 dump_iaStorA+0xeb5b0
fffff880`03713a88  fffff880`0420c68b dump_iaStorA+0xc68b
fffff880`03713a90  fffff880`042eb540 dump_iaStorA+0xeb540
fffff880`03713a98  fffff880`04267376 dump_iaStorA+0x67376
fffff880`03713aa0  fffff880`042c6018 dump_iaStorA+0xc6018
fffff880`03713aa8  fffff880`04267376 dump_iaStorA+0x67376
fffff880`03713ab0  fffff880`04295438 dump_iaStorA+0x95438
fffff880`03713ab8  fffff880`04267376 dump_iaStorA+0x67376
fffff880`03713ac0  fffff880`0429ccc8 dump_iaStorA+0x9ccc8
fffff880`03713ac8  fffff880`04279497 dump_iaStorA+0x79497
fffff880`03713ad0  fffff880`042eb900 dump_iaStorA+0xeb900
fffff880`03713ad8  fffff880`04267376 dump_iaStorA+0x67376
fffff880`03713ae0  fffff880`042eb230 dump_iaStorA+0xeb230
fffff880`03713ae8  fffff880`0420c68b dump_iaStorA+0xc68b
fffff880`03713af0  fffff880`042eb1c0 dump_iaStorA+0xeb1c0
fffff880`03713af8  fffff880`0426f1bc dump_iaStorA+0x6f1bc
fffff880`03713b00  fffff880`042c7018 dump_iaStorA+0xc7018
fffff880`03713b08  fffff880`04267376 dump_iaStorA+0x67376
fffff880`03713b10  fffff880`04295438 dump_iaStorA+0x95438
fffff880`03713b18  fffff800`0308a693 nt!MmGetPhysicalAddress+0x13
fffff880`03713b20  fffff880`042c7018 dump_iaStorA+0xc7018
fffff880`03713b28  fffff880`0426dc3b dump_iaStorA+0x6dc3b
fffff880`03713b30  fffff880`042c7000 dump_iaStorA+0xc7000
fffff880`03713b38  fffff880`04207544 dump_iaStorA+0x7544
fffff880`03713b40  fffff880`042eb1c0 dump_iaStorA+0xeb1c0
fffff880`03713b48  fffff880`042c7018 dump_iaStorA+0xc7018
warning   Warning
If you are running a RAID setup, discount the advice below.


If you are not running a RAID setup, uninstall Intel Rapid Storage. First uninstall it from Control Panel > Programs and Features. This one ....
Code:
Start Menu\Programs\Intel® Matrix Storage Manager
Then Uninstall the driver from device manager.
  1. Right click on "My Computer" icon and click "Manage" on the context menu.
  2. It will open the "Computer Management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, Windows will auto configure the appropriate native system driver.
Lastly, are you running a third party network adapter?
I'm running the Realtek PCIe GBE Family Controller and VirtualBox Host-Only Ethernet Adapter.
My System SpecsSystem Spec
.

11 Jul 2014   #4
ThatBenderGuy

Windows 7 Professional 64-bit
 
 

Well I got another bluescreen, this time it happened while I was watching a youtube video. I did the instructions you gave me. Here is a link to the memory dump

https://onedrive.live.com/redir?resi...D4F258D1%21120
My System SpecsSystem Spec
Reply

 BSOD Error Code 7E when computer booted up.




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