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Windows 7: BSOD on Alienware Aurora R4 locale ID:2057

11 Jul 2014   #1
Manucharyan

Windows 7 Home Premium 64 bit
 
 
BSOD on Alienware Aurora R4 locale ID:2057

Hello,

I've got an Alienware Aurora R4 with Windows Home Premuim 64bit. A few days ago my computer started having BSOD issues, crashing and sometimes taking multiple tries to restart. I've not noticed anything consistant in what programmes were running when it happened. I tried a system restore to a few days before I noticed the issue, but it didn't have an effect. I could potentially go back further. Alienware Autopsy scans and self scans find nothing. The signature is always:

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

I have attached a dmp. file

Attachment 325181

I am a fairly proficient, but not an expert by any means. If anyone has any advice or similar experiences I would greatly appreciate it. Let me know if I have to provide anything further too.

Many thanks for reading.


My System SpecsSystem Spec
.
11 Jul 2014   #2
fireberd

Windows 10 64 bit
 
 

If you don't get help for the problem here, Dell has a special forum for Alienware owners. May get support there.
Alienware Club - Dell Community
My System SpecsSystem Spec
11 Jul 2014   #3
YoYo155

Windows 10
 
 

Welcome to SF Manucharyan .

Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout  failed.
What you're experiencing is called a TDR (Timeout Detection Recovery) is not a bugcheck in the true sense in that something
has went terribly wrong in the kernel which forced the machine to crash.
Quote   Quote: Originally Posted by TVeblen View Post
"Display driver xxxxx stopped responding and was recovered"

Timeout Detection & Recovery (TDR) = "Display Driver Stopped Responding and was Recovered" is a useful feature that started in Vista and is also in W7 that allows the OS to try and recover from a video timeout so that the system does not crash to a bluescreen. Symptoms included a screen flash with the TDR message appearing one or more times or the screen blinking out to black. If the system cannot recover it will crash (Stop Error 116 typical). The issue is that the video card is not responding as expected. The solution is in the: why?

There is no one-size-fits-all solution to TDR errors. But the problem is usually found in the local environment (your computer). Finding the cause is a matter of checking every possible cause and uncovering the culprit through a simple process of elimination. By methodically running down a checklist of diagnostic procedures you should be able to find the cause and can correct it.

There are numerous reports of hardware solutions to TDR's. The most common are:
  • Poor Cooling
  • Problems with the power supply
  • Overclocking Issues
  • Bad System memory or incorrect memory timings
  • Defective PC Components

Code:
lmvm nvlddmkm
       
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Nov 03 19:18:11 2011 (4EB2CCD3)
    CheckSum:         00C63BF5
    ImageSize:        00C77000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update your nVidia drivers to a known stable release:

Note   Note
- Don't install GeForce Experience -

Quote   Quote: Originally Posted by Arc View Post
Install the 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:


Test for thermals and stability:
  • Download HWinfo and post a Screenshot of the sensors window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.
    • Before running Prime95 make sure to enable Round-off checking (see 1st post under the tutorial).
    Note   Note
    It is not mandatory to run both tests simultaneously, although possible as long as the temperatures are under constant monitoring.


Testing the RAM:

Quote   Quote: Originally Posted by koolkat77 View Post
Test and Diagnose RAM Issues with Memtest86+:
Tip   Tip
  • Pay close attention to part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
When done with the testing procedure take a picture and upload it here.

This will help you to determine where the issue is origination from (if any):
Quote   Quote: Originally Posted by Arc View Post
First run it with all the existing/installed RAM modules. If it comes with no error, all is good.

But if it starts showing errors, Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:
testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.
Post back with the results.
My System SpecsSystem Spec
.

12 Jul 2014   #4
Manucharyan

Windows 7 Home Premium 64 bit
 
 

Thanks for your responses guys. It's still stunning how helpful the world can be!

I've reinstalled the Nvidia drivers and am going through the next steps and will post as/when I've got something.

Here's the Hwinfo grabs of idling temps

Attachment 325250

I'll stress test it now...
My System SpecsSystem Spec
20 Jul 2014   #5
Manucharyan

Windows 7 Home Premium 64 bit
 
 

Sorry to not have posted in a while. Things escalated slightly.

I left the PC to run the RAM check overnight but it had shutdown by the morning. When I tried to restart it, it would no longer complete POST boot. I eventually got a 5 beep code which suggests that there's an issue with the real time clock. Either way, it seems the issue is not Windows 7 related.

Thanks for your support, this community really is a great comfort.

I'll post again if I can definitively fix this issue.
My System SpecsSystem Spec
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 BSOD on Alienware Aurora R4 locale ID:2057




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