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Windows 7: BSOD occurs at random times, only when gaming, please help!

12 Jul 2014   #1
Scooterpizza

Windows 7 Home Premium 64-bit
 
 
BSOD occurs at random times, only when gaming, please help!

Hey everybody, I have been getting a lot of BSOD lately, started a few months ago out of nowhere, and now it occurs randomly when I play games. I'm on a Sager NP9170 laptop with a GeForce GTX 675M gpu. I've opened up my laptop and cleaned out a little dust, and it has not helped. I did notice that my power supply brick gets pretty hot as well...if that is worth noting. I've included the file from dm log collector. From what I've been able to find online, it appears that it could be my video card causing these BSOD. I've tried installing older drivers to see if it remedies the issue, but the problem persists with the drivers I've tried so far. Any help would be greatly appreciated! Thanks for your time.


My System SpecsSystem Spec
.
12 Jul 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800d65f010, fffff8800fe3e2bc, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+99b2bc )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800d65f010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fe3e2bc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+99b2bc
fffff880`0fe3e2bc 803de6fceeff00  cmp     byte ptr [nvlddmkm+0x88afa9 (fffff880`0fd2dfa9)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
NOTE: If overclocking, please reset the system to default values while troubleshooting it.

Quote:
Quote:
If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling." - H2SO4
My System SpecsSystem Spec
12 Jul 2014   #3
Scooterpizza

Windows 7 Home Premium 64-bit
 
 

[QUOTE=HarriePateman;2827243]
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800d65f010, fffff8800fe3e2bc, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+99b2bc )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800d65f010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fe3e2bc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+99b2bc
fffff880`0fe3e2bc 803de6fceeff00  cmp     byte ptr [nvlddmkm+0x88afa9 (fffff880`0fd2dfa9)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
NOTE: If overclocking, please reset the system to default values while troubleshooting it.


Hello thanks for replying, I am not overclocking, and unfortunately I am not tech-savy enough to know what you mean by resetting the system to default values (while trouble shooting). Is this referring to bios settings? What default values are you referring to that I should reset? Appreciate the help!
My System SpecsSystem Spec
.

13 Jul 2014   #4
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Reset the system Values, as in undo the over clocking. Have you ever overclocked on your GPU?

And what Temperatures does it reach?

Also have you updated the drivers?
My System SpecsSystem Spec
13 Jul 2014   #5
Scooterpizza

Windows 7 Home Premium 64-bit
 
 

Ah, I have not done any overclocking. According to GPU-Z when I'm not in a game the temp is 49 C, in game I am reaching ~upper 60s lower 70s. I have updated my video drivers, and attempted to use older drivers. Regarding drivers, I used to update my video card drivers as soon as new ones were available, but I am now trying the older ones (currently 320.18).
My System SpecsSystem Spec
15 Jul 2014   #6
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Okay thats really hot!

Make sure your heatsink is connecting with the CPU properly.

And there is adequate cooling.
My System SpecsSystem Spec
19 Jul 2014   #7
Scooterpizza

Windows 7 Home Premium 64-bit
 
 

Well, I went ahead and opened up the laptop and replaced the thermal grease on the gpu and cpu. It appears the people at xoticpc may have gone a bit overboard with the quantity of paste they used. I took some pictures if curious: imgur: the simple image sharer . So far my temps are just about the same if not a few degrees lower when its idle, however the max temps are definitely peaking ~10 degrees lower when gaming. No BSOD or freezes yet, though i'll be testing ti more today and provide an update if anything changes. Thanks.
My System SpecsSystem Spec
19 Jul 2014   #8
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Wow thats alot!

No worries glad i could help !
My System SpecsSystem Spec
21 Jul 2014   #9
Scooterpizza

Windows 7 Home Premium 64-bit
 
 

Bad news! Had another BSOD. It was going so well too! I'm running out of ideas on what I can do to figure out what is going on, or how I can resolve this issue.
My System SpecsSystem Spec
21 Jul 2014   #10
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Can you upload the latest DMP File please.
My System SpecsSystem Spec
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 BSOD occurs at random times, only when gaming, please help!




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