Got BSOD everytime windows experience index is calculating

speedyshark · 12 Jul 2014

Like the title, I get BSOD notification everytime I try to refresh/recalculate my Windos Experience Index. Kindly need your helps or suggestions.

I attached the minidump file.

Thanks in advance guys.

derekimo · 12 Jul 2014

Hi There,

Your single dump file is pointing to your graphics drivers, Intel and Nvidia,

Code:

Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0xdf0c60

Code:

Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Fri Feb 17 09:28:48 2012 (4F3E8E50)
    CheckSum:         00E0D6D4
    ImageSize:        00E03220
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Code:

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xdd9d40

Code:

Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue May 01 06:29:08 2012 (4F9FE524)
    CheckSum:         00DC9C51
    ImageSize:        00DDB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You can check Lenovo to see if there are newer ones available.

The other part of your dump is the bugcheck,

Code:

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff88011bf7d40, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffffa800e1aa075, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000000, (reserved)

Which is usually, as highlighted above, a reference to memory, you should test your RAM to rule that out as a possibility,

Information

MemTest86+

Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Use this tutorial to help you use MemTest86+:
RAM - Test with MemTest86+

And just for future reference this is the preferred method when uploading info for help with BSOD's,

Additional information is required.

1. Download this file to your desktop or other convenient location,

Download

2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

As well as filling in your specs,

Having a complete list of your system hardware specifications makes it far easier to troubleshoot issues. Use this to help gather that information:

System Info - See Your System Specs