BCCode: 1000007e ... Laptop crashing

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  1. Posts : 17,322
    Win 10 Pro x64
       #11

    samchorge said:
    Hi,

    I have followed your steps.

    FYI, under Device Manager, I find one driver conflicts. It is Bluetooth peripheral device. I don't get it which is this device as there are no add-ons attached to laptop. And my WiFi is working fine. I tried to update the driver but it failed.

    Screenshot attached.

    Thanks and regards
    Did you plug something in at one time?

    You can try this method to check for hardware ID's,

    Hardware Identification
      My Computer


  2. Posts : 17,322
    Win 10 Pro x64
       #12

    samchorge said:
    Hi,

    After enabling Driver verifier, laptop was not able to boot up. It was getting crashed while boot up so as per your instructions, I started it in Safe mode and disabled the verifier.

    Attached is the new log file.

    Thanks and regards,
    Well that didn't help much,

    Can you try running these tests,

    SFC /SCANNOW Command - System File Checker

    Please perform the following tests,

    chkdsk /r

    SeaTools for DOS and Windows
      My Computer


  3. Posts : 8
    Microsoft Windows 7 Home Basic 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #13

    Hi,

    I get following Hardware IDs for my conflicting Bluetooth peripheral device

    BTHENUM\{00005557-0000-1000-8000-0002ee000001}_VID&00010001_PID&00fd
    BTHENUM\{00005557-0000-1000-8000-0002ee000001}_LOCALMFG&000f

    which don't match as per instructions to identify vendor and device. Thus I am unable to find updated driver. Therefore I have disabled that device. If you have any other suggestions, pls let me know.

    I just remember plugging Wireless Bluetooth mouse a long back and it was working well. Now not using it and there is no Bluetooth dongle attached on USB.

    SFC /SCANNOW -> Found no issues

    Have already done chkdsk /r.

    SeaTools for windows....still running for last 2-3 hours....It is still scanning....

    Thanks and regards
      My Computer


 
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