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Windows 7: BCCode: 1000007e ... Laptop crashing

12 Jul 2014   #1
samchorge

Microsoft Windows 7 Home Basic 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BCCode: 1000007e ... Laptop crashing

Pls refer attached BSOD report.

Thanks and regards


My System SpecsSystem Spec
.
12 Jul 2014   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Hi There,

Looks like Avast is causing problems,

Code:
Unable to load image \??\C:\windows\system32\drivers\aswSP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
 aswSP+0x20dbb
For the time being, uninstall your Anti-Virus,

AV Uninstallers

And Install Microsoft Security Essentials which we know doesn't cause BSOD's.

Let us know how things go after that.
My System SpecsSystem Spec
13 Jul 2014   #3
samchorge

Microsoft Windows 7 Home Basic 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi friend,

I have followed all your steps. I will get back if issue persists.

Is Microsoft Security Essentials better than Avast? Shall I continue with it or re-install Avast later?

Thanks.
My System SpecsSystem Spec
.

14 Jul 2014   #4
samchorge

Microsoft Windows 7 Home Basic 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi,

Laptop crashed again. But crash frequency seems less.

Before this latest crash, Avast antivirus was uninstalled and Microsoft Security Essentials was installed.

Attached is the DM log. Kindly check.

Thanks.
My System SpecsSystem Spec
14 Jul 2014   #5
samchorge

Microsoft Windows 7 Home Basic 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

one more time crashed. Log attached.

Thanks and regards
My System SpecsSystem Spec
14 Jul 2014   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

There is a bunch of missing info from your upload, can you run this tool again and let it finish completely,

Additional information is required.

1. Download this file to your desktop or other convenient location,

download

2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
14 Jul 2014   #7
samchorge

Microsoft Windows 7 Home Basic 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Pls find new log.

Thanks and regards
My System SpecsSystem Spec
14 Jul 2014   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

Thanks,

I'm still not getting any good info, lets try running driver verifier,

information   Information
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode


When it crashes next time, please run the tool again and we'll see what we can do.
My System SpecsSystem Spec
14 Jul 2014   #9
samchorge

Microsoft Windows 7 Home Basic 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi,

I have followed your steps.

FYI, under Device Manager, I find one driver conflicts. It is Bluetooth peripheral device. I don't get it which is this device as there are no add-ons attached to laptop. And my WiFi is working fine. I tried to update the driver but it failed.

Screenshot attached.

Thanks and regards
My System SpecsSystem Spec
15 Jul 2014   #10
samchorge

Microsoft Windows 7 Home Basic 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi,

After enabling Driver verifier, laptop was not able to boot up. It was getting crashed while boot up so as per your instructions, I started it in Safe mode and disabled the verifier.

Attached is the new log file.

Thanks and regards,
My System SpecsSystem Spec
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 BCCode: 1000007e ... Laptop crashing




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