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Windows 7: BSOD when returning from Hibernate minidump attached

23 Jul 2014   #11
beejohnmustard

Win7 64-bit
 
 

Hi All,

I did the memtest, I set it for 8 passes instead of the default 4. It came back with 0 errors.

It's also a macbook air, so I could not re-seat the ram. Please advise what to do from here. Thanks for all of your help Koolkat!


My System SpecsSystem Spec
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23 Jul 2014   #12
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Post an updated log.
My System SpecsSystem Spec
23 Jul 2014   #13
beejohnmustard

Win7 64-bit
 
 

Hi Koolkat,

I don't have any new crashes since then. My original log should have contained two crashes (minidumps). Do you want me to do the log one more time?

Or did you want the log from memtest86? I tried to save the html log but it said it could not write to the USB drive, I can take a picture if you would like?

Thanks again for being so helpful. Best,
My System SpecsSystem Spec
.

23 Jul 2014   #14
beejohnmustard

Win7 64-bit
 
 

Here is a new log I created with the forum tool. Please help, thanks
My System SpecsSystem Spec
23 Jul 2014   #15
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Those dumps indicated possible RAM issues. Anyways.

Remove AVG and use MSE.

Quote:
Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your Hard Drive for file system errors and bad sectors on it:Upload a screenshot of your hard disk using Crystal Disk Info:Make a hard drive test from the hard drive manufacturers website:Test your Hard Drive with SeaTools:
My System SpecsSystem Spec
23 Jul 2014   #16
beejohnmustard

Win7 64-bit
 
 

Update: when running memtest86 without AC power the laptop freezes. Is this normal? Should I look at RAM issues still?

I will follow your other advice...
My System SpecsSystem Spec
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 BSOD when returning from Hibernate minidump attached




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