Blue Screen while watching 1080p videos on YouTube


  1. Posts : 1
    Windows 7 Ultimate x64
       #1

    Blue Screen while watching 1080p videos on YouTube


    I was watching 1080p videos on YouTube and the Blue Screen of Death apeared. Twice. Mentioned something about physical memory crash. I think it's RAM, but not sure. Any tips? (error log in attachments)
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to the forum Allanwill,

    Highly recommend uninstalling the two software below:
    Code:
    Start Menu\Programs\Advanced SystemCare 7	Public:Start Menu\Programs\Advanced SystemCare 7	Public
    Start Menu\Programs\IObit Uninstaller	Public:Start Menu\Programs\IObit Uninstaller	Public
    This software can be cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

    If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner but make sure you back up the registry before making letting ccleaner delete anything.


    Code:
    Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
    Please uninstall Daemon Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7.

    Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

    As an alternative, many people recommend the use of Total Mounter or Magic ISO


    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:

    Check for heating issues using Speccy or HWMonitor. Upload a screen shot with either of the tools:

    Run Disk Check on your Hard Drive for file system errors and bad sectors on it:

    Upload a screenshot of your hard disk using Crystal Disk Info:

    Make a hard drive test from the hard drive manufacturers website:

    Test your Hard Drive with SeaTools:



    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\admin\Downloads\PC-14_07_2014_173212,05\071414-30076-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Machine Name:
    Kernel base = 0xfffff800`02a1a000 PsLoadedModuleList = 0xfffff800`02c5d890
    Debug session time: Tue Jul 15 01:58:46.749 2014 (UTC + 6:00)
    System Uptime: 1 days 16:41:37.325
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................
    Loading User Symbols
    Loading unloaded module list
    ........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 101, {31, 0, fffff88002f63180, 2}
    
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CLOCK_WATCHDOG_TIMEOUT (101)
    An expected clock interrupt was not received on a secondary processor in an
    MP system within the allocated interval. This indicates that the specified
    processor is hung and not processing interrupts.
    Arguments:
    Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: fffff88002f63180, The PRCB address of the hung processor.
    Arg4: 0000000000000002, 0.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  d
    
    TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0
    
    STACK_TEXT:  
    fffff800`00b9c5a8 fffff800`02ae6a4a : 00000000`00000101 00000000`00000031 00000000`00000000 fffff880`02f63180 : nt!KeBugCheckEx
    fffff800`00b9c5b0 fffff800`02a996f7 : fffffa80`00000000 fffff800`00000002 00000000`00002710 fffffa80`054fc820 : nt! ?? ::FNODOBFM::`string'+0x4e3e
    fffff800`00b9c640 fffff800`03009895 : fffff800`0302f460 fffff800`00b9c7f0 fffff800`0302f460 fffff880`00000000 : nt!KeUpdateSystemTime+0x377
    fffff800`00b9c740 fffff800`02a8c113 : 00000000`00000140 fffff880`0f2c2df0 00000000`00000000 00000000`00000000 : hal!HalpHpetClockInterrupt+0x8d
    fffff800`00b9c770 fffff800`02a949f0 : fffff800`02c0ae80 fffff880`00000001 00000000`00000000 fffff800`00b9ca28 : nt!KiInterruptDispatchNoLock+0x163
    fffff800`00b9c900 fffff800`02a334a9 : 00000000`00000014 fffff880`09aeb000 00000000`00000000 00000000`00000001 : nt!KeFlushMultipleRangeTb+0x260
    fffff800`00b9c9d0 fffff800`02b01ca3 : 00000000`00000001 fffff880`09aeb040 fffff6fc`4004d758 fffffa80`00000001 : nt!MiRemoveIoSpaceMap+0xe9
    fffff800`00b9cb00 fffff800`03003844 : fffff880`03d2c0b8 00000000`00000040 00000000`00000000 fffffa80`04652e70 : nt! ?? ::FNODOBFM::`string'+0x3609d
    fffff800`00b9cb50 fffff880`01113677 : fffff880`03d2c010 fffffa80`037dc1b0 fffffa80`059ef9c8 00000000`00000000 : hal!HalPutScatterGatherList+0xf4
    fffff800`00b9cbb0 fffff880`01113443 : fffff800`00000001 fffff880`000000fe 00000000`ffffffed fffffa80`037c9060 : storport!RaidUnitCompleteRequest+0x1b7
    fffff800`00b9cc90 fffff800`02a9a30c : fffff800`02c0ae80 00000354`00000000 fffffa80`037c9128 00000000`00000034 : storport!RaidpAdapterDpcRoutine+0x53
    fffff800`00b9ccd0 fffff800`02a878ca : fffff800`02c0ae80 fffff800`02c18cc0 00000000`00000000 fffff880`011133f0 : nt!KiRetireDpcList+0x1bc
    fffff800`00b9cd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: Unknown_Module
    
    IMAGE_NAME:  Unknown_Image
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
    
    BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
    
    Followup: MachineOwner
    ---------
    For more information on the bugcheck, please go through this thread:
      My Computer


 

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