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Windows 7: BSOD netio.sys

14 Jul 2014   #1
Fatherdeath

Windows 7 Home Premium 64 bit
 
 
BSOD netio.sys

Seem to be getting the BSOD while doing anything, starting to think it's random.




Attached Files
File Type: rar Fatherdeath.rar (813.5 KB, 1 views)
My System SpecsSystem Spec
14 Jul 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88001af1a1d, Address of the instruction which caused the bugcheck
Arg3: fffff88007fd62a0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------
This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

Perform a Clean boot:Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88001af1a1d, fffff88007fd62a0, 0}

Probably caused by : NETIO.SYS ( NETIO!CalloutStreamDataInit+1d )

Followup: MachineOwner
---------
Remove BitDefender Antivirus as testing purpose. Use Microsoft Security Essentials instead.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.



Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Make scans with the following:

Kaspersky TDSSKillerESET online scanner: Run Disk Check on your Hard Drive for file system errors and bad sectors on it:Upload a screenshot of your hard disk using Crystal Disk Info:Make a hard drive test from the hard drive manufacturers website:Test your Hard Drive with SeaTools:Keep us posted.
My System SpecsSystem Spec
15 Jul 2014   #3
Fatherdeath

Windows 7 Home Premium 64 bit
 
 

Report from Kaspersky TDSSKiller:
privatepaste.com :: Paste ID cbd21ea0e0

Hard Drives are fine (I have ran the disk check etc)
Scanned with my AV and also scanned with Microsoft security essentials. No viruses either :s
No idea what it could be, it just started happening. (I haven't downloaded anything new etc)
My System SpecsSystem Spec
15 Jul 2014   #4
kma1717

Windows 7 Enterprise 32 bit
 
 

Hi FatherDeath,

I am new to this forum and am not anywhere near as experienced as these guys on here, but I found something that might be of help. One of the guys posted this website on his post, the NETIO.SYS refers to a Windows Update. The website is Driver Reference Table (DRT)


Attached Thumbnails
-netio.sys.png  
My System SpecsSystem Spec
15 Jul 2014   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Have you completed the rest of the steps
My System SpecsSystem Spec
15 Jul 2014   #6
Fatherdeath

Windows 7 Home Premium 64 bit
 
 

I've recently installed a couple windows updates? Could this be an issue ?
And yes I've completed all the steps in the post provided. My hard drives are fine, there's no viruses either.
My System SpecsSystem Spec
15 Jul 2014   #7
Fatherdeath

Windows 7 Home Premium 64 bit
 
 

I just recently had a BSOD while idling on the desktop. Here is the log
I also just uninstalled all the updates I had installed recently (past 24 hours or so)
Done a system restart and hopefully things are working


Attached Files
File Type: rar Fatherdeath.rar (718.9 KB, 1 views)
My System SpecsSystem Spec
15 Jul 2014   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\SF_15-07-2014\071514-45630-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`01e51000 PsLoadedModuleList = 0xfffff800`02094890
Debug session time: Tue Jul 15 20:51:25.350 2014 (UTC + 6:00)
System Uptime: 0 days 3:26:22.928
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88001a25a1d, fffff8800924e2a0, 0}

Probably caused by : NETIO.SYS ( NETIO!CalloutStreamDataInit+1d )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88001a25a1d, Address of the instruction which caused the bugcheck
Arg3: fffff8800924e2a0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
NETIO!CalloutStreamDataInit+1d
fffff880`01a25a1d 488b5808        mov     rbx,qword ptr [rax+8]

CONTEXT:  fffff8800924e2a0 -- (.cxr 0xfffff8800924e2a0)
rax=0000000000000000 rbx=fffff8800924eea0 rcx=fffffa800c7d1150
rdx=fffffa800cb504f0 rsi=fffff8800924ed00 rdi=0000000000000007
rip=fffff88001a25a1d rsp=fffff8800924ec80 rbp=fffffa800cb504c0
 r8=fffff8800924ed00  r9=0000000000000000 r10=0000000000000007
r11=0000000000000000 r12=fffffa800cb504c0 r13=fffff8800924ee00
r14=fffffa800cb504c0 r15=fffffa800cb504c0
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
NETIO!CalloutStreamDataInit+0x1d:
fffff880`01a25a1d 488b5808        mov     rbx,qword ptr [rax+8] ds:002b:00000000`00000008=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  bdparentalserv

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff88001a2f0d4 to fffff88001a25a1d

STACK_TEXT:  
fffff880`0924ec80 fffff880`01a2f0d4 : fffff880`0924eea0 fffff880`0924eea0 fffff880`0924f0a0 fffff880`0173c4e5 : NETIO!CalloutStreamDataInit+0x1d
fffff880`0924ecc0 fffff880`01a3ae98 : 00000000`00000000 fffff880`0924f0a0 fffff880`0924ee50 fffff880`0924eed8 : NETIO!StreamInvokeCalloutAndNormalizeAction+0x54
fffff880`0924ed60 fffff880`01a3be91 : fffffa80`0cb504c0 fffff880`0924f0a0 fffff880`0924eea0 fffff880`0924f4f0 : NETIO!StreamCalloutProcessData+0x48
fffff880`0924edb0 fffff880`01a3cee8 : fffff880`0924eea0 fffff880`0924f4f0 fffff880`0924f001 fffffa80`0cb504c0 : NETIO!StreamCalloutProcessingLoop+0xa1
fffff880`0924ee40 fffff880`01a1da2a : fffff880`0924f0a0 fffff880`01710600 00000000`00000000 fffffa80`0cb30014 : NETIO!StreamProcessCallout+0x1e8
fffff880`0924ef30 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : NETIO! ?? ::FNODOBFM::`string'+0x71f2


FOLLOWUP_IP: 
NETIO!CalloutStreamDataInit+1d
fffff880`01a25a1d 488b5808        mov     rbx,qword ptr [rax+8]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  NETIO!CalloutStreamDataInit+1d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  5294760d

STACK_COMMAND:  .cxr 0xfffff8800924e2a0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_NETIO!CalloutStreamDataInit+1d

BUCKET_ID:  X64_0x3B_NETIO!CalloutStreamDataInit+1d

Followup: MachineOwner
---------
Same error, do you have BSOD's in safe mode?

Also, it does not look like you have completed all the steps.

1/ Remove BitDefender
2/ Start-up software reduction
My System SpecsSystem Spec
15 Jul 2014   #9
Fatherdeath

Windows 7 Home Premium 64 bit
 
 

"2/ Start-up software reduction" What do you mean? I'm uninstalling bitdefender now. While in safe mode I didn't seem to crash at all when preforming the tests.
Once I've uninstalled bitdefender what do you suggest? As I don't really want to be using my pc with out an AV!
My System SpecsSystem Spec
15 Jul 2014   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please go through post 2 carefully again.
My System SpecsSystem Spec
Reply

 BSOD netio.sys




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