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Windows 7: Random BSOD on Parent's new computer.

25 Jul 2014   #11
Newtorfer

Windows 7 Home Premium x64
 
 

I did the driver thing, everything is fine. However when I try to install Windows Defender Offline, the USB had an error. I've used the USB before to boot stuff, don't know what the problem is now.


My System SpecsSystem Spec
.
25 Jul 2014   #12
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

It may require formatting beforehand...can you try that, and see if you have any success?
My System SpecsSystem Spec
25 Jul 2014   #13
Newtorfer

Windows 7 Home Premium x64
 
 

Hooold on. I just checked on the Driver program, since I "acquired" (sh...) a code for it to install the latest updates. It BSOD'd, giving me this:

http://puu.sh/arszb/a4886b8ec8.jpg

Any further help would be greatly appreciated.
My System SpecsSystem Spec
.

25 Jul 2014   #14
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Always upload the .dmp files here...without them I can't help.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.



Also do the following please:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply
My System SpecsSystem Spec
26 Jul 2014   #15
Newtorfer

Windows 7 Home Premium x64
 
 

Thanks so much.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BD2YG-FCGHP-Q8BFM
Windows Product Key Hash: UkhuHgR7S3bj9nLo+7pUPixme3o=
Windows Product ID: 00359-OEM-8802111-65536
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0CBD2AD3-9C1C-411A-BD26-BA6C31949356}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0CBD2AD3-9C1C-411A-BD26-BA6C31949356}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Q8BFM</PKey><PID>00359-OEM-8802111-65536</PID><PIDType>3</PIDType><SID>S-1-5-21-1436959605-3874067067-3961515755</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1001 </Version><SMBIOSVersion major="2" minor="5"/><Date>20111221000000.000000+000</Date></BIOS><HWID>7DAA3907018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-021-165536-02-1033-7601.0000-1652014
Installation ID: 014604733633818041265983554476629625289594003966834015
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: Q8BFM
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 7/26/2014 12:57:30 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:14:2014 18:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAQACAAAAAQABAAEAln3SkzS4IhWSAGCHWoneWWI9+s/wsY4u

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 122111 APIC1515
FACP 122111 FACP1515
SRAT AMD FAM_F_10
HPET 122111 OEMHPET0
MCFG 122111 OEMMCFG
OEMB 122111 OEMB1515
SSDT A M I POWERNOW
My System SpecsSystem Spec
26 Jul 2014   #16
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {22f, fffff88004a9d9a0, fffff98026a52cf0, 0}

*** WARNING: Unable to verify timestamp for ASACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for ASACPI.sys
Probably caused by : ASACPI.sys ( ASACPI+19a0 )

Followup: MachineOwner
---------
ASACPI.sys is a core component of Asus ATK0110 ACPI Utility. Unfortunately its a well-documented cause of BSOD's.

Run Windows Update to see if updated versions are available for update. There might also be updates here:
http://support.asus.com/Download.asp..._package&os=30

If none are available, I recommend uninstalling all ASUS utility software.
My System SpecsSystem Spec
26 Jul 2014   #17
Newtorfer

Windows 7 Home Premium x64
 
 

There weren't any updates except Bing bar

And does all ASUS software include the video card driver catalyst too?
My System SpecsSystem Spec
26 Jul 2014   #18
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

ASUS shouldn't have an option to control your Gigabyte video card.
My System SpecsSystem Spec
26 Jul 2014   #19
Newtorfer

Windows 7 Home Premium x64
 
 

It isn't gigabyte, it's ATI o_o.

Anyway, I have to ASUS software in the computer, never did. Anything else I should do?
My System SpecsSystem Spec
26 Jul 2014   #20
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Sorry. I got confused between your System specs and the other computer you are diagnosing.

The .dmp file you uploaded clearly identifes an ASUS-related driver on the system:
Driver Reference Table

Try get Windows Offline Defender to work.
My System SpecsSystem Spec
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 Random BSOD on Parent's new computer.




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