BSOD at startup or password entry


  1. Posts : 3
    Windows 7 Home Premium 64 bit (+ Service Pack 1)
       #1

    BSOD at startup or password entry


    Hi all,

    I am experiencing an intermittent BSOD that seems to happen either on waking the computer from standby or at startup, although I have also had it happen once on switching wireless internet from one port to another.

    Initially it was just on submitting a password when waking from standby, now it is on all starts unless in safe mode. Norton scans as clear.

    Details:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057
    Additional information about the problem:
    BCCode: a
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFF80002ED7C3F
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\071514-29686-01.dmp
    C:\Users\Dave\AppData\Local\Temp\WER-50544-0.sysdata.xml

    I have attached the SF diagnostic files.

    Many thanks!

    Attachment 325652
      My Computer


  2. Posts : 3
    Windows 7 Home Premium 64 bit (+ Service Pack 1)
    Thread Starter
       #2

    Some additional information: have managed to get to windows out of safe mode and run dm log collector and re-run SF.

    The error was IRQL not less than equal (same information as above)

    I am a newbie and unskilled so any help very appreciated!

    Attachment 325658

    Attachment 325659
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64 bit (+ Service Pack 1)
    Thread Starter
       #3

    Update:

    I ran WhoCrashed after reading similar issues in other threads, and looks like it's a Symantec driver causing the problem

    I will let you know if updating/changing software resolves this but it seems likely it will

    Attachment 325663
      My Computer


 

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