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Windows 7: BSOD after a few hour. May happen twice a day

15 Jul 2014   #1
devilcort

windows 8 professional 64 bit
 
 
BSOD after a few hour. May happen twice a day

Anyone can help? My office's PC happened to has BSOD twice a day.
I don't know how to solve it since I don't understand computer that much.
I attach the dump files.
thanks


My System SpecsSystem Spec
.
16 Jul 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi devilcort.

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
16 Jul 2014   #3
devilcort

windows 8 professional 64 bit
 
 

There. Thank you for the reply
My System SpecsSystem Spec
.

16 Jul 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi devilcort.

You uploaded the crash dumps only, not all the files generated by the DM log collector.

Only dumps are not enough to suggest you the right way.

You have to get the latest Intel HD graphics. But which one will be applicable for you cannot be told without seeing the other necessary files.
__________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {8557c510, 8f83c9b0, 0, c}

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys ( igdkmd32+119b0 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 8557c510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 8f83c9b0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000c, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
igdkmd32+119b0
8f83c9b0 55              push    ebp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
8b02365c 8fdb492c 00000116 8557c510 8f83c9b0 nt!KeBugCheckEx+0x1e
8b023680 8fdb574b 8f83c9b0 00000000 0000000c dxgkrnl!TdrBugcheckOnTimeout+0x8d
8b0236a4 8ee6292c 0057c510 00000000 8b023768 dxgkrnl!TdrIsRecoveryRequired+0xb8
8b02371c 8ee89cd9 fffffcfb 00072255 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8b023748 8ee7344b 86d42008 8b023768 00000102 dxgmms1!VidSchWaitForCompletionEvent+0x16f
8b0237e0 8ee74aaf 983f9008 00000002 00000000 dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x181
8b0237f8 8ee8475b aef2c8f0 86d47610 85368be0 dxgmms1!VIDMM_GLOBAL::WaitForAllPagingEngines+0x1b
8b023810 8340c17d 854d5be0 85368be0 8b0239ec dxgmms1!VIDMM_MEMORY_SEGMENT::RotateCopyCallback+0x87
8b02393c 8ee7dce1 15170000 8b023984 00000000 nt!MmRotatePhysicalView+0x59c
8b02398c 8ee84cea b72091b8 00000002 00000000 dxgmms1!VIDMM_PROCESS_HEAP::Rotate+0xe1
8b023a78 8ee6eac7 aef2c8f0 00000001 86d52838 dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+0x4b2
8b023a9c 8ee74dac 86d52840 00000000 86d52824 dxgmms1!VIDMM_GLOBAL::EvictAllAllocationInList+0x2f
8b023ac0 8ee7687b 00000000 00000000 00000000 dxgmms1!VIDMM_GLOBAL::EvictAllReclaimedAllocation+0x2a
8b023bb8 8ee8d93e 8d6a1878 00000000 85357a10 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x925
8b023d18 8ee8e22f 87b480a8 87df9cb8 8b023d3c dxgmms1!VidSchiSubmitRenderCommand+0x1c0
8b023d28 8ee8e4cc 87b480a8 832773f1 86d42008 dxgmms1!VidSchiSubmitQueueCommand+0x61
8b023d3c 8ee8e573 86d42008 00000000 86d47610 dxgmms1!VidSchiRun_PriorityTable+0x24
8b023d50 8344966d 86d42008 af5bc6ce 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8b023d90 832fb0d9 8ee8e4f4 86d42008 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
igdkmd32+119b0
8f83c9b0 55              push    ebp

SYMBOL_NAME:  igdkmd32+119b0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd32

IMAGE_NAME:  igdkmd32.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a01d354

FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys

BUCKET_ID:  0x116_IMAGE_igdkmd32.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x116_image_igdkmd32.sys

FAILURE_ID_HASH:  {362d5027-3776-41be-95a6-4b6ffb51bdf2}

Followup: MachineOwner
---------

1: kd> lmvm igdkmd32
start    end        module name
8f82b000 8fd28000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Wed May 06 23:43:40 2009 (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
17 Jul 2014   #5
devilcort

windows 8 professional 64 bit
 
 

I'm sorry. I just copy the zip files appeared on the desktop. Seems like some files didn't get compressed
So I just copy the files manually. Hopes it'll works
My System SpecsSystem Spec
17 Jul 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It says that the zip is incomplete. All the necessary files are there, but cannot be extracted.

Have another try. Post it following option two of the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
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 BSOD after a few hour. May happen twice a day




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