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BSOD after a few hour. May happen twice a day
Anyone can help? My office's PC happened to has BSOD twice a day.
I don't know how to solve it since I don't understand computer that much.
I attach the dump files.
thanks
Anyone can help? My office's PC happened to has BSOD twice a day.
I don't know how to solve it since I don't understand computer that much.
I attach the dump files.
thanks
Hi devilcort.
Click on the button below ....
It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
There. Thank you for the reply
Hi devilcort.
You uploaded the crash dumps only, not all the files generated by the DM log collector.
Only dumps are not enough to suggest you the right way.
You have to get the latest Intel HD graphics. But which one will be applicable for you cannot be told without seeing the other necessary files.
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Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 116, {8557c510, 8f83c9b0, 0, c} *** WARNING: Unable to verify timestamp for igdkmd32.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys Probably caused by : igdkmd32.sys ( igdkmd32+119b0 ) Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed. Arguments: Arg1: 8557c510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). Arg2: 8f83c9b0, The pointer into responsible device driver module (e.g. owner tag). Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation. Arg4: 0000000c, Optional internal context dependent data. Debugging Details: ------------------ FAULTING_IP: igdkmd32+119b0 8f83c9b0 55 push ebp DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT CUSTOMER_CRASH_COUNT: 1 BUGCHECK_STR: 0x116 PROCESS_NAME: chrome.exe CURRENT_IRQL: 0 ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre STACK_TEXT: 8b02365c 8fdb492c 00000116 8557c510 8f83c9b0 nt!KeBugCheckEx+0x1e 8b023680 8fdb574b 8f83c9b0 00000000 0000000c dxgkrnl!TdrBugcheckOnTimeout+0x8d 8b0236a4 8ee6292c 0057c510 00000000 8b023768 dxgkrnl!TdrIsRecoveryRequired+0xb8 8b02371c 8ee89cd9 fffffcfb 00072255 00000000 dxgmms1!VidSchiReportHwHang+0x3c0 8b023748 8ee7344b 86d42008 8b023768 00000102 dxgmms1!VidSchWaitForCompletionEvent+0x16f 8b0237e0 8ee74aaf 983f9008 00000002 00000000 dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x181 8b0237f8 8ee8475b aef2c8f0 86d47610 85368be0 dxgmms1!VIDMM_GLOBAL::WaitForAllPagingEngines+0x1b 8b023810 8340c17d 854d5be0 85368be0 8b0239ec dxgmms1!VIDMM_MEMORY_SEGMENT::RotateCopyCallback+0x87 8b02393c 8ee7dce1 15170000 8b023984 00000000 nt!MmRotatePhysicalView+0x59c 8b02398c 8ee84cea b72091b8 00000002 00000000 dxgmms1!VIDMM_PROCESS_HEAP::Rotate+0xe1 8b023a78 8ee6eac7 aef2c8f0 00000001 86d52838 dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+0x4b2 8b023a9c 8ee74dac 86d52840 00000000 86d52824 dxgmms1!VIDMM_GLOBAL::EvictAllAllocationInList+0x2f 8b023ac0 8ee7687b 00000000 00000000 00000000 dxgmms1!VIDMM_GLOBAL::EvictAllReclaimedAllocation+0x2a 8b023bb8 8ee8d93e 8d6a1878 00000000 85357a10 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x925 8b023d18 8ee8e22f 87b480a8 87df9cb8 8b023d3c dxgmms1!VidSchiSubmitRenderCommand+0x1c0 8b023d28 8ee8e4cc 87b480a8 832773f1 86d42008 dxgmms1!VidSchiSubmitQueueCommand+0x61 8b023d3c 8ee8e573 86d42008 00000000 86d47610 dxgmms1!VidSchiRun_PriorityTable+0x24 8b023d50 8344966d 86d42008 af5bc6ce 00000000 dxgmms1!VidSchiWorkerThread+0x7f 8b023d90 832fb0d9 8ee8e4f4 86d42008 00000000 nt!PspSystemThreadStartup+0x9e 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19 STACK_COMMAND: .bugcheck ; kb FOLLOWUP_IP: igdkmd32+119b0 8f83c9b0 55 push ebp SYMBOL_NAME: igdkmd32+119b0 FOLLOWUP_NAME: MachineOwner MODULE_NAME: igdkmd32 IMAGE_NAME: igdkmd32.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a01d354 FAILURE_BUCKET_ID: 0x116_IMAGE_igdkmd32.sys BUCKET_ID: 0x116_IMAGE_igdkmd32.sys ANALYSIS_SOURCE: KM FAILURE_ID_HASH_STRING: km:0x116_image_igdkmd32.sys FAILURE_ID_HASH: {362d5027-3776-41be-95a6-4b6ffb51bdf2} Followup: MachineOwner --------- 1: kd> lmvm igdkmd32 start end module name 8f82b000 8fd28000 igdkmd32 T (no symbols) Loaded symbol image file: igdkmd32.sys Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys Image name: igdkmd32.sys Timestamp: Wed May 06 23:43:40 2009 (4A01D354) CheckSum: 0048DF97 ImageSize: 004FD000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
I'm sorry. I just copy the zip files appeared on the desktop. Seems like some files didn't get compressed
So I just copy the files manually. Hopes it'll works
It says that the zip is incomplete. All the necessary files are there, but cannot be extracted.
Have another try. Post it following option two of the Blue Screen of Death (BSOD) Posting Instructions.