I am using Dell Laptop ( Model N5050) with Windows 7 Home premium 64 bit OS. My laptop crashes often in the past 3 months and getting a blue screen with the error message DRIVER_POWER_STATE_FAILURE
with some error code as 9F.
As suggested in the forum, I downloaded the DM log collector and it collected the information from my system.
Attaching the logs.
Please help me in fixing this BSOD. Thanks in Advance
Thanks,
Jeyaraj
Hi jeyaraj.
From the incomplete data you uploaded, we can say that the BSODs are caused by the wifi network adapter.
If you want further help on how to attempt to resolve the issue, you have to upload more data and info.
Click on the button below ....
It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
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Code:Args: 00000000 00000000 00000000 00000000 >[ 16, 2] 0 0 fffffa8007edb050 00000000 00000000-00000000 Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for athrx.sys *** ERROR: Module load completed but symbols could not be loaded for athrx.sys \Driver\athr Args: 00014400 00000000 00000004 00000002 [ 16, 2] 0 e1 fffffa8007d887f0 00000000 fffff800036d0210-fffffa8005508d40 Success Error Cancel pending \Driver\vwifibus nt!PopSystemIrpCompletion Args: 00014400 00000000 00000004 00000002 [ 0, 0] 0 0 00000000 00000000 00000000-fffffa8005508d40 Args: 00000000 00000000 00000000 00000000Code:fffff880`05c55000 fffff880`05f0a000 athrx T (no symbols) Loaded symbol image file: athrx.sys Image path: \SystemRoot\system32\DRIVERS\athrx.sys Image name: athrx.sys Timestamp: Wed Mar 21 19:12:59 2012 (4F69DAE3) CheckSum: 002B829C ImageSize: 002B5000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Hi,
As advised, I ran the DM Logs collector program as an Administrator. Please refer the attached updated logs.
Please advise on the fix. Thanks in Advance
Thanks,
Jeyarai
Unfortunately we still dontt have the necessary files other than the crash dumps.
Post it following the Blue Screen of Death (BSOD) Posting Instructions option two. May be it will gather the files.
Hi,
As advised, I ran the SF diagnostic tool as an adminstarator and grabbed all the logs files. Please refer the attached log files and advise
Thanks,
Jeyaraj
Nice. So the device is Dell Wireless 1703 802.11b/g/n (2.4GHz). Get it from Driver Details | Dell US
Let us know how the computer is running after the driver update.
Hi Arc,
Thanks for the advise. I have downloaded the driver and so far not seen any BSOD error :)
Will update you if i run into BSOD problems in future.
I forgot to inform about one more problem, My wifi internet connection keeps fluctuating. I mean, the wifi network has full strength, but the laptop shows exclamation mark for the connection and say no Internet Access. I have to manually connect to wifi network again. this happens several times when the laptop is active.
I still see the same issue even after the wifi driver update. Can you please advise on this issue?
Thanks,
Jeyaraj
If the notification icon says it is disconnected despite of having the connection properly working, it is bluetooth.
Disabling bluetooth will make the icons behave in the proper way.
Hi,
I got BSOD today. Please find the attached logs from the SF Dignostic tool.
Please check and advise on the problem
Thanks in Advance,
Jeyarah
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