BSOD when using internet, error 10d

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  1. Posts : 6
    Slovenia
       #1

    BSOD when using internet, error 10d


    Hi,
    I've got one bsod exactly like that one month ago and now three in two days. I'm on windows 7 professional.
    I'm attaching dump files.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1060

    Additional information about the problem:
    BCCode: 10d
    BCP1: 0000000000000006
    BCP2: 0000000000000003
    BCP3: 0000057FE237A758
    BCP4: FFFFFA801DB39820
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1


    Many thanks in advance
    Last edited by Guest14; 16 Jul 2014 at 04:41.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi Guest14.

    The BSODs are blaming Komplete Audio 6 by Native Instruments (c:\windows\system32\drivers\ka6usb.sys).
    Code:
    BugCheck 10D, {6, 3, 57fe252d688, fffffa801d9e9850}
    
    *** WARNING: Unable to verify timestamp for ka6usb.sys
    *** ERROR: Module load completed but symbols could not be loaded for ka6usb.sys
    Probably caused by : ka6usb.sys ( ka6usb+7566 )
    
    Followup: MachineOwner
    ---------
    Which is somehow old.
    Code:
        Image name: ka6usb.sys
        Timestamp:        Thu Sep 15 20:15:23 2011 (4E720F83)
    Search for any possible update to it in NATIVE INSTRUMENTS : Support : Updates : Drivers & Other Files

    You may also ask for tech support from Native: Contact Support | Support

    Let us know the result.
      My Computer


  3. Posts : 6
    Slovenia
    Thread Starter
       #3

    I have updated my audio card driver to the latest version. Everything fine so far.

    Thank you! :)
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    You are welcome. :)

    Now give it a time. Put the computer to sleep for a couple of times and wake it up. Observe if it is still BSODing or not. Let us know if needed.
      My Computer


  5. Posts : 6
    Slovenia
    Thread Starter
       #5

    Well I had another BSOD but this time the code is d1. I have made another zip.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1060

    Additional information about the problem:
    BCCode: d1
    BCP1: 000000000000000A
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF8800FF6D8B0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Avast is failing.
    Code:
    fffff880`035c9088  fffff880`04ad6193Unable to load image aswSP.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSP.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
     aswSP+0x1f193
    What is aswsp.sys ? | System Explorer
    Code:
    fffff880`035c9258  fffff880`0472f52aUnable to load image aswSnx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
     aswSnx+0x7e52a
    What is aswsnx.sys ? | System Explorer
    Code:
    fffff880`035ca2f8  fffff880`0241cac6Unable to load image aswMonFlt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswMonFlt.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
     aswMonFlt+0x1cac6
    What is aswmonflt.sys ? | System Explorer

    Uninstall Avast using Avast Uninstall Utility. At least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Download, install and update those, and then run full system scans with both of them, one by one.

    Intel(R) 9 Series Chipset Family SATA AHCI Controller is also failing.
    Code:
    fffff880`035cb408  fffff880`010ef09f*** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
     iaStorA+0x7e09f
    Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

    1. Right click on "my computer" icon and click "manage" on the context menu.
    2. It will open the "computer management" window.
    3. Select "Device Manager" in the left pane, It will list all the existing devices up.
    4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
    5. Select one Intel device item under it, right click, uninstall.
    6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
    7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

    When the above two are done, then and only then go to https://downloadcenter.intel.com/default.aspx .... take the Intel® Driver Update Utility and search for any possible update to the USB3 driver, as it is the prima facie cause of the BSOD.
    Code:
    BugCheck D1, {a, 2, 0, fffff8800ff6d8b0}
    
    *** WARNING: Unable to verify timestamp for iusb3xhc.sys
    *** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
    Probably caused by : iusb3xhc.sys ( iusb3xhc+378b0 )
    
    Followup: MachineOwner
    ---------
    Let us know the results.
      My Computer


  7. Posts : 6
    Slovenia
    Thread Starter
       #7

    I'm a little bit lost at steps 4 and 5, I don't see any Intel device under it. Would you suggest later installing latest rapid storage again or not?
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    No, no more installation of rapid storage. That will make it unstable again.

    If there is a confusion, let us see the situation. Upload your MSINFO32.nfo file.

    1. Click on the start button
    2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
    3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
    4. Give the time for processing, it will save a .nfo file on your desktop.
    5. Zip it, and upload it following the instruction.

    This file will tell us what to do next.
      My Computer


  9. Posts : 6
    Slovenia
    Thread Starter
       #9

    Well yesterday after uninstalling rapid storage only from control panel the windows didn't want to start and I had to use startup reapair. Anyway here is the zip file that you've requested.
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    IRST is set as AHCI there, so uninstalling it should not have any bearing on the startup. We have uninstalled IRSD successfully a good number of times when it uses the same settings.

    Try to uninstall it again.
      My Computer


 
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