Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random freezes and/or BSOD with general use

20 Jul 2014   #11
aritra2116

Windows 10 Home 64-Bit
 
 

Good. We got some dumps indicating Avast Antivirus. Uninstall it using this tool.

Avast Software Uninstall Utility Download

And replace it with Microsoft Security Essentials and Malwarebytes Free (optional but very useful).

Microsoft Security Essentials - Microsoft Windows

Malwarebytes | Free Anti-Malware & Internet Security Software

Post back with more DV results if it freezes again.


My System SpecsSystem Spec
.
20 Jul 2014   #12
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Quote   Quote: Originally Posted by aritra2116 View Post
Good. We got some dumps indicating Avast Antivirus. Uninstall it using this tool.

Avast Software Uninstall Utility Download

And replace it with Microsoft Security Essentials and Malwarebytes Free (optional but very useful).

Microsoft Security Essentials - Microsoft Windows

Malwarebytes | Free Anti-Malware & Internet Security Software

Post back with more DV results if it freezes again.
I have had 3 random freezes (not BSODs) occur since running DV after removing Avast and installing MSE - DV still running now, no freezes in a few hours now. I can pull the logs but don't they only dump on BSODs?
My System SpecsSystem Spec
21 Jul 2014   #13
aritra2116

Windows 10 Home 64-Bit
 
 

I think you should wait for another BSOD before putting the logs up. And also, could you publish a screenshot of a Speccy summary report? You can download it from piriform.com
My System SpecsSystem Spec
.

21 Jul 2014   #14
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Quote   Quote: Originally Posted by aritra2116 View Post
I think you should wait for another BSOD before putting the logs up. And also, could you publish a screenshot of a Speccy summary report? You can download it from piriform.com
Been running DV for 16 hours now - 4 random freezes, no BSOD. I am uploading a DM log collector file I ran after the lockups - no dumps pulled but I don't know if there is any useful information in the rest of those files so I am uploading it anyway. Also attached is a capture of my Speccy summary report.
My System SpecsSystem Spec
21 Jul 2014   #15
aritra2116

Windows 10 Home 64-Bit
 
 

I'm busy with some work right now so I hope someone else catches up with this thread. Also, try running /sfc scannow command in Safe mode with command prompt.
My System SpecsSystem Spec
21 Jul 2014   #16
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Quote   Quote: Originally Posted by aritra2116 View Post
I'm busy with some work right now so I hope someone else catches up with this thread. Also, try running /sfc scannow command in Safe mode with command prompt.
I understand that you are busy. I appreciate the help thus far. I did sfc /scannow in Safe Mode and I intended on uploading the CBS file, however, I was denied access to file when I was trying to view it on my OS - I am running as an administrator so I don't see why I'd be denied access. Hopefully someone else can chime in and help out.

I don't have any information on this laptop and nothing that I have to backup. I do have the Windows 7 Alienware Disc and the Alienware Resource DVD. I could just partition the drives and reinstall from scratch and hope the problem goes away and if it doesn't then I would assume it's hardware related $$$$$$$$ - I could be wrong on this but am unsure.

EDIT: I opened the file in notepad through an elevated cmd and then saved it to the desktop to remove the access restriction. Now the txt file is too big to upload to here. Will upload to dropbox and share here shortly.

https://www.dropbox.com/s/nerw3tvz7m30yir/CBS%20Log.txt
My System SpecsSystem Spec
21 Jul 2014   #17
aritra2116

Windows 10 Home 64-Bit
 
 

Hmm, what did the SFC scan say? Did it say that it found errors and fixed them/could not fix some of them or does it say that it found no integrity violations?
My System SpecsSystem Spec
21 Jul 2014   #18
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Quote   Quote: Originally Posted by aritra2116 View Post
Hmm, what did the SFC scan say? Did it say that it found errors and fixed them/could not fix some of them or does it say that it found no integrity violations?
SFC said found corrupt files but could not fix all of them - more details can be found in the CBS log file. That's exactly what it said upon completion.
My System SpecsSystem Spec
21 Jul 2014   #19
aritra2116

Windows 10 Home 64-Bit
 
 

Ok, so if it has to do with system files, then I guess repair install is the best thing to do but before that, have you done malware scans recently? If yes, then do a Custom Scan with Malwarebytes and select all the drives. If it finds anything, quarantine it and post the log it makes. After that, do this.

Repair Install
My System SpecsSystem Spec
21 Jul 2014   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There is NO obvious need for a repair install - or worse, a clean install.

The SFC scan showed the following problem...
Code:
2014-07-21 11:37:53, Info                  CSI    00000304 [SR] Repairing 1 components
2014-07-21 11:37:53, Info                  CSI    00000305 [SR] Beginning Verify and Repair transaction
2014-07-21 11:37:53, Info                  CSI    00000306 Manifest hash for component [ml:280{140},l:184{92}]"amd64_a69ab2e06a57e0c36f0741338d888e44_31bf3856ad364e35_7.1.7601.18351_none_168d02fc611e1de8" does not match expected value. 
 Expected:{l:32 b:8571f9bcf4e096687cf1401f625f0e93afa381a54da316375ed2fad5290781ae}
 Found:{l:32 b:1c56c84448dec77bece6d3d7b129c32479b966d5d0d2187e52f63778750cda4e}.
2014-07-21 11:37:53, Info                  CSI    00000307 Unable to load manifest for component [ml:280{140},l:184{92}]"amd64_a69ab2e06a57e0c36f0741338d888e44_31bf3856ad364e35_7.1.7601.18351_none_168d02fc611e1de8"
2014-07-21 11:37:53, Info                  CSI    00000308 [SR] Cannot verify component files for a69ab2e06a57e0c36f0741338d888e44, Version = 7.1.7601.18351, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-07-21 11:37:53, Info                  CSI    00000309 Repair results created:
POQ 129 starts:
 
POQ 129 ends.
2014-07-21 11:37:53, Info                  CSI    0000030a [SR] Repair complete
2014-07-21 11:37:53, Info                  CSI    0000030b [SR] Committing transaction
This may be the tip of the iceberg -


Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.
My System SpecsSystem Spec
Reply

 Random freezes and/or BSOD with general use




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD at random times during general use.
My lates BSOD happened when i went to shut down my pc BSOD at random times error: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 2057 Additional information about the problem: BCCode: 1a
BSOD Help and Support
Random Freezes with no BSoD
Greetings, For the last week or so I have been dealing with some random freezing of my Win7Pro 64 system. This freezing has occurred, most often when using the "Favorites" section of Windows Explorer. But it has also happened when opening programs or when starting to use a program after it...
BSOD Help and Support
Random BSOD while general computing
had two a couple days apart, no apparent cause. Fresh install of windows 7 ultimate Edit: due to past experience I ran windows memory diagnostics and it came back clean. I also cleaned about 112 PUP's off, that my friend put on here.
BSOD Help and Support
BSOD at random times with general PC use
Hi, I'm having BSOD happen at random times. Windows 7 64 bit. I do not remember the code but I will pay close attention and update if necessary. I do watch a lot of video so it does seem to happen during those times but I can watch a full length blu-ray without a problem. I'll attach the...
BSOD Help and Support
Random "Special Pool" BSOD's During General Use
Hi all, I have a long history of BSOD's with this computer during startup but I eventually discovered (also with the help of this forum) that they were caused by my DeathAdder mouse. BSOD's during startup have vanished. Instead, they have been replaced with BSOD's during the use of Skype,...
BSOD Help and Support
Random BSOD in general use (mainly 0x0000000D1 and 0x0000000F7)
Hello, I am using Windows 7 Enterprise SP1 - x64. (I have all updates). - The PC is pretty old (4 years and 3 months, bought in Oct 2007). - The PC is made from components. - I bought and installed the OS separately (Full Retail). - I reinstalled the OS a few weeks back, trying to solve...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:05.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App