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Windows 7: Random freezes and/or BSOD with general use

22 Jul 2014   #31
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
You may want to uninstall and reinstall MBAM - and run scans while in Safe Mode, as they can find things that scans in normal mode may miss.
I always run the scans in Safe Mode.... that's the SFC scans. As for the Malwarebytes removal tool I have not used that in Safe Mode which is what it recommends. I will try that and then reinstall MBAM and check back.

EDIT: Ran the removal tool in Safe mode per the suggestion twice with a reboot in between and Malwarebytes still crashes 5-10 seconds after it opens. I have redownloaded the setup file multiple times to see if it was just a bad download to no avail.


My System SpecsSystem Spec
.
22 Jul 2014   #32
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'm very surprised by that screenshot - as far as I know, MBAM doesn't rely on the claimed Module (MSVCR100.dll) - which if I remember right belongs to the Visual C++ 2010 runtime.
Since MBAM is designed to run on Windows XP and up, I'd be surprised if it did.

This sounds like it may be a deeply-embedded malware.
Try running MBAM's Chameleon options while in Safe Mode - see if they will run without triggering the error
My System SpecsSystem Spec
22 Jul 2014   #33
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I'm very surprised by that screenshot - as far as I know, MBAM doesn't rely on the claimed Module (MSVCR100.dll) - which if I remember right belongs to the Visual C++ 2010 runtime.
Since MBAM is designed to run on Windows XP and up, I'd be surprised if it did.

This sounds like it may be a deeply-embedded malware.
Try running MBAM's Chameleon options while in Safe Mode - see if they will run without triggering the error
I booted into Safe mode with networking to run the MBAM Chameleon options and got myself my first BSOD in almost 48 hours. Will attempt to reboot into Safe mode again to run the MBAM Chameleon options. Attached is DM log collector file from last BSOD.

EDIT: Ran all 13 Chameleon tools tests and none of them resolved the issue because MBAM would crash during the update database process. I asked over at the MBAM forum as well as the BSOD is my main priority here.

EDIT 2: Oddly enough I did a little more digging and found that the net.conf file sometimes gets corrupted. Pulled a working net.conf file from my main PC and replaced it with the bad one on my laptop and voila MBAM updating right away and is scanning now. Thanks again for the help though!! Now just for the BSOD!
My System SpecsSystem Spec
.

22 Jul 2014   #34
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Your Synaptic Touch Pad driver is the main problem.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
It's old and needs updating. Check here for an updated version.

Code:
1: kd> lmvm SynTP
start             end                 module name
fffff880`042d5000 fffff880`04344000   SynTP    T (no symbols)           
    Loaded symbol image file: SynTP.sys
    Image path: SynTP.sys
    Image name: SynTP.sys
    Timestamp:        Fri Mar 16 02:03:32 2012 (4F629F74)
    CheckSum:         00075EC0
    ImageSize:        0006F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Also your Intel Wireless WiFi Link adapter has been flagged.

Code:
fffff880`0201aa48  fffff880`036a3571Unable to load image NETwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwsw00.sys
 NETwsw00+0x4b571
Check here for an updated version.

Code:
1: kd> lmvm NETwsw00
start             end                 module name
fffff880`03658000 fffff880`041a7000   NETwsw00 T (no symbols)           
    Loaded symbol image file: NETwsw00.sys
    Image path: NETwsw00.sys
    Image name: NETwsw00.sys
    Timestamp:        Sun Jan 26 14:52:40 2014 (52E52138)
    CheckSum:         00B01723
    ImageSize:        00B4F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
23 Jul 2014   #35
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Quote   Quote: Originally Posted by Boozad View Post
Your Synaptic Touch Pad driver is the main problem.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
It's old and needs updating. Check here for an updated version.

Code:
1: kd> lmvm SynTP
start             end                 module name
fffff880`042d5000 fffff880`04344000   SynTP    T (no symbols)           
    Loaded symbol image file: SynTP.sys
    Image path: SynTP.sys
    Image name: SynTP.sys
    Timestamp:        Fri Mar 16 02:03:32 2012 (4F629F74)
    CheckSum:         00075EC0
    ImageSize:        0006F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Also your Intel Wireless WiFi Link adapter has been flagged.

Code:
fffff880`0201aa48  fffff880`036a3571Unable to load image NETwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwsw00.sys
 NETwsw00+0x4b571
Check here for an updated version.

Code:
1: kd> lmvm NETwsw00
start             end                 module name
fffff880`03658000 fffff880`041a7000   NETwsw00 T (no symbols)           
    Loaded symbol image file: NETwsw00.sys
    Image path: NETwsw00.sys 
    Image name: NETwsw00.sys
    Timestamp:        Sun Jan 26 14:52:40 2014 (52E52138)
    CheckSum:         00B01723
    ImageSize:        00B4F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Updated both the Synaptic and WiFi Link Adapter drivers and have been running DV since they were installed about 10 hours ago with no lock ups or BSODs. Will check back later today after.
My System SpecsSystem Spec
23 Jul 2014   #36
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Sounds good, keep us posted.
My System SpecsSystem Spec
23 Jul 2014   #37
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Quote   Quote: Originally Posted by Boozad View Post
Sounds good, keep us posted.
Just had a random lock up... no BSOD, no crash report upon reboot, etc. Had to hard reboot. Sadly I do not believe any dumps were created but I am still providing DM log collector zip.

EDIT: Now 3 random lock ups that require hard boot to recover from in last 2 hours. Don't know what is going on all of a sudden but I am beginning to wonder if a fresh install is becoming more and more imminent.
My System SpecsSystem Spec
25 Jul 2014   #38
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

UPDATE: Almost 72 hours of DV running. 6 random lock ups/freezes and 1 BSOD whose log I posted in post #33 abaove.
My System SpecsSystem Spec
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 Random freezes and/or BSOD with general use




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