Random crashes? :(


  1. Posts : 2
    Windows 7
       #1

    Random crashes? :(


    Hello, last week I installed windows 7, but for some reason it is just constantly crashing. I already tried installing all drivers, but that did not fix it. It does not seem to happen when I run a certain application as far as I know.

    I included all the crash dumps from today in the attached .rar file.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    altaria1993 said:
    Hello, last week I installed windows 7, but for some reason it is just constantly crashing. I already tried installing all drivers, but that did not fix it. It does not seem to happen when I run a certain application as far as I know.

    I included all the crash dumps from today in the attached .rar file.



    I took a quick look at the first 3 dumps. they were almost identical. the probable cause is Hardware. Either a device or driver I also notice that some of the drivers are almost 4 years old and should be updated.
    \
    I would suggest:
    Updating the drivers
    download a memory test like memtestx86 and run overnight
    Run a system filecheck to verify you system files
    system file check is run by typing cmd in search>rightclick and run as admin>
    type sfc /scannow

    Ken

    These are the oldest drivers
    ASACPI.sys fffff880`04224000 fffff880`0422c000 0x00008000 0x42476c4c 3/27/2005 10:30:36 PM
    secdrv.SYS fffff880`05785000 fffff880`05790000 0x0000b000 0x4508052e 9/13/2006 9:18:38 AM
    PFC027.SYS fffff880`04400000 fffff880`04491000 0x00091000 0x4574e8c1 12/4/2006 11:34:25 PM
    SiWinAcc.sys fffff880`011ed000 fffff880`011f6000 0x00009000 0x4671d6fa 6/14/2007 8:02:02 PM
    SiRemFil.sys fffff880`01958000 fffff880`01960000 0x00008000 0x46798312 6/20/2007 3:42:10 PM
    SCDEmu.SYS fffff880`03a3e000 fffff880`03a50000 0x00012000 0x46b88d94 8/7/2007 11:19:48 AM
    SI3132.sys fffff880`01139000 fffff880`01153000 0x0001a000 0x4703e1e1 10/3/2007 2:39:29 PM
    PxHlpa64.sys fffff880`01000000 fffff880`0100bae0 0x0000bae0 0x475dd06d 12/10/2007 7:49:01 PM




    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\K\Desktop\103009-30466-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*d:\symbols*Symbol information
    Executable search path is:
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02a08000 PsLoadedModuleList = 0xfffff800`02c45e50
    Debug session time: Fri Oct 30 07:03:56.119 2009 (GMT-4)
    System Uptime: 0 days 1:04:24.820
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...................................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {0, fffffa8003151038, f6470000, 10015}

    Probably caused by : hardware


    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.

    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8003151038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000f6470000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000010015, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x124_AuthenticAMD

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    PROCESS_NAME: msnmsgr.exe


    CURRENT_IRQL: f

    STACK_TEXT:
    fffff800`040a2ac8 fffff800`02ff7903 : 00000000`00000124 00000000`00000000 fffffa80`03151038 00000000`f6470000 : nt!KeBugCheckEx
    fffff800`040a2ad0 fffff800`02b8e513 : 00000000`00000001 fffffa80`027dc620 00000000`00000000 fffffa80`027dc670 : hal!HalBugCheckSystem+0x1e3
    fffff800`040a2b10 fffff800`02ff75c8 : 00000000`00000728 fffffa80`027dc620 fffff800`040a2e70 fffffa80`05589c00 : nt!WheaReportHwError+0x263
    fffff800`040a2b70 fffff800`02ff6f1a : fffffa80`027dc620 fffff800`040a2e70 fffffa80`027dc620 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff800`040a2cc0 fffff800`02feae8f : fffffa80`05589b60 00000000`00000001 fffff800`040a2ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff800`040a2d00 fffff800`02a787ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
    fffff800`040a2d30 fffff800`02a78613 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff800`040a2e70 fffff800`02a80fff : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff880`05b16af0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x17f


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: hardware

    IMAGE_NAME: hardware

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_TLB

    BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_TLB

    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 2
    Windows 7
    Thread Starter
       #3

    I already updated those drivers, and it still crashes, so I don't think that's the problem, I think I changed them before the last crashes in those logs, so the last few should say so.
      My Computer


  4. Posts : 1,377
    Win7x64
       #4

    altaria1993 said:
    I already updated those drivers, and it still crashes, so I don't think that's the problem, I think I changed them before the last crashes in those logs, so the last few should say so.
    Stop 0x124 is a hardware error report being passed along by Windows.

    Either one of the hardware drivers is "driving" in a way that gives the hardware component conniptions, or the hardware is actually broken. Either way, dump analysis won't get you much further, other than perhaps yielding a list of older drivers which may need updating. Suggestions:

    1) Update your BIOS.
    2) Update all hardware-related drivers (NIC, chipset, video...).
    3) Don't overclock.
    4) Ensure adequate cooling.
    5) Take it back to the shop if 0x124 errors persist.
      My Computer


  5. Posts : 5,705
    Win7 x64 + x86
       #5

    Check the date on your current ASACPI.SYS file (it's in C:\Windows\System32\Drivers) - if it's dated 2005 and you're running Win7 on an Asus mobo, then it's likely that it's causing crashes of your system.

    Visit the Asus website and download the Win7 compatible version of the AISuite in order to replace that with an ASACPI.SYS file dated 2009.
      My Computer


 

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