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Windows 7: BSOD upon waking from hibernation (new laptop)

20 Jul 2014   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Bill.

Very nice post. Truly helpful, as always.

Apparently after updating the driver to Intel(R) Dual Band Wireless-AC 7260, the BSOD during waking the PC up from hibernation is supposed to be solved.

The Remaining issue is, as I am seeing and thinking, for Driver Verifier. neil470 has 24 items in startup. Any of them may be verified to be weak by the verifier before the computer boots to windows. He need to get rid of the verifier with a minimum possible destruction. Factory Restore is the before last option, where the last one is a clean reinstall.

We need to be careful before suggestion Driver Verifier. It may be fatal for the people who are not very computer savvy.


My System SpecsSystem Spec
.
20 Jul 2014   #12
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote:
I still have "verifier" running,
Quote   Quote: Originally Posted by Arc View Post
Hi Bill.

Very nice post. Truly helpful, as always.

Apparently after updating the driver to Intel(R) Dual Band Wireless-AC 7260, the BSOD during waking the PC up from hibernation is supposed to be solved.

The Remaining issue is, as I am seeing and thinking, for Driver Verifier. neil470 has 24 items in startup. Any of them may be verified to be weak by the verifier before the computer boots to windows. He need to get rid of the verifier with a minimum possible destruction. Factory Restore is the before last option, where the last one is a clean reinstall.

We need to be careful before suggestion Driver Verifier. It may be fatal for the people who are not very computer savvy.
Thanks Archie,

First point of order then is to disable Driver Verifier per your instructions in post# 9 (quoted here so I don't bury it with this post)

A restore might be premature, and I normally don't go there first, but since we know that the driver update seems to resolve the blue screen and takes hibernation out of the picture, it still seems the easiest followed by the driver update.

The other option is to eliminate the startup items:
OPTION ONE of Troubleshoot Application Conflicts by Performing a Clean Startup
Followed by OPTION TWO only if necessary

What I can determine about the startup items
Description of item in Startup Value added Command
Akamai NetSession Interface questionable C:\Users\Robert\AppData\Local\Akamai\netsession_win.exe
Akamai NetSession Interface questionable C:\Users\Robert\AppData\Local\Akamai\netsession_win.exe
Autodesk Sync questionable C:\Program Files\Autodesk\Autodesk Sync\AdSync.exe
Autodesk Sync questionable C:\Program Files\Autodesk\Autodesk Sync\AdSync.exe
Autodesk Sync questionable C:\Program Files\Autodesk\Autodesk Sync\AdSync.exe
Autodesk Sync questionable C:\Program Files\Autodesk\Autodesk Sync\AdSync.exe
Facebook Update questionable "C:\Users\Robert\AppData\Local\Facebook\Update\FacebookUpdate.exe /c /nocrashserver
Logitech Download Assistant unnecessary C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
MFACApp Credentials Mgr. C:\Program Files\Nok Nok Labs\Multifactor Authentication Client\bin\mfac.exe
TpShocks HDD shock guard - acceleration sensor TpShocks.exe
LENOVO.TPKNRRES audio video helper C:\Program Files\Lenovo\Communications Utility\TPKNRRES.exe
PasswordManager questionable C:\Program Files\Lenovo\Password Manager\password_manager.exe
Sidebar Personal choice %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun
Sidebar Personal choice %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun
Sidebar Personal choice C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
Sidebar Personal choice %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun
My System SpecsSystem Spec
20 Jul 2014   #13
neil470

Windows 7 Professional 64-bit
 
 

Firstly, thanks a bunch for the kind and helpful answers.

Secondly, I turned on my computer this morning, and it booted normally, but soon after, it bluescreened. It let me restart and boot into safe mode, where I backed up the few files I had and performed a factory restore, via Lenovo's restoration utility. Not a huge inconvenience, but I'm guessing this deleted the .dmp from the BSOD, though, so again, no files to show for it. I'll update all drivers like instructed in this post, but what should my next course of action be so as not to run into this problem again?

My System SpecsSystem Spec
.

20 Jul 2014   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi neil470.

After updating the WiFi driver, better you wait and see how it goes. But, free up startup as Slartybart suggested in post #12.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and the touchpad Driver, SynTPEnh.
  5. Apply > OK
  6. Accept then restart.
Then as a test, you may put the computer to sleep and wake it up; for a few times. Does it still BSOD? Let us know.
My System SpecsSystem Spec
20 Jul 2014   #15
neil470

Windows 7 Professional 64-bit
 
 

I followed your instructions, although there was no start-up program for Norton Internet Security (it's still active now, though) so the only one I left enabled was the touchpad driver. No problems so far with sleep or hibernation. Am I able to re-enable all the other drivers now?
My System SpecsSystem Spec
20 Jul 2014   #16
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by neil470 View Post
.....
Am I able to re-enable all the other drivers now?
Drivers?

If you mean the startup items, the only one you really need is the touchpad, and that's only necessary if you have applied any customization (changed the left/right button actions, scrolling or finger gestures...)

Norton from your system specs (thanks for providing that information) wasn't in the startup before either. Other AV applications place an entry in the Startup, so it's common practice to mention leaving AV in there. Norton apparently launches by other means (a service start??) - I'm not exactly certain.

I would leave the configuration as it is - minimal, and see how things behave.

You should concentrate on Windows Update (WU) after the Recovery so that your system has everything in order Windows wise.

Run WU manually until nothing more is offered. Please post a screenshot of Computer > Properties (right click computer, select properties). I want to see what version Windows reports (SP1?)
See: Screenshots and Files - Upload and Post in Seven Forums

Thanks,

Bill
.
My System SpecsSystem Spec
20 Jul 2014   #17
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Windows updates are a little easier to manage if you configure it to notify only.


Reset Windows Update (WU) so it matches this configuration
Attachment 326305
If you are already running Windows 7 SP1, there is a pseudo SP2 - Hotfix rollup that saves some time:
You must already be running SP1. If you need Windows 7 SP1 you can download it from here:
Win7 SP1

Otherwise, download the Hotfix Rollup from here: 64 bit Windows 7

Then run WU manually until there are no more updates offered. This will take a while even with the two shortcut methods I provided above.
My System SpecsSystem Spec
20 Jul 2014   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by neil470 View Post
I followed your instructions, although there was no start-up program for Norton Internet Security (it's still active now, though) so the only one I left enabled was the touchpad driver. No problems so far with sleep or hibernation. Am I able to re-enable all the other drivers now?
NIS runs as a background service. Accessible from the services tab of the system configuration window (which you accessed for disabling startup items, accessing the startup tab). But it is better that you let it be there.

About the other things, let them remain disabled. All the programs are installed in your computer. You may call them anytime from Start > All programs. No need to let them all run in the background.

Let us know for any further issue.
My System SpecsSystem Spec
20 Jul 2014   #19
neil470

Windows 7 Professional 64-bit
 
 

Bill- here is a screenshot of my system properties after installing all available Windows Updates (haven't gotten to the pseudo-SP2 yet). Everything has been working fine so far. Still running minimal start-up programs. I'll go install the hotfix now.

*Edit* Installed hotfix, went off without a hitch. Will let you guys know if I have any more problems. Until then, farewell and thanks for all your help!
My System SpecsSystem Spec
20 Jul 2014   #20
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

You're welcome, glad to hear everything is working well.

Thanks for the screen shot. Hotfix rollup installed - you're doing great!

Keep manually installing Windows Updates (WU) until nothing is offered and your machine should be in good working order for college.

When you're done with the WU you might want to create a System Image if you have an external drive. If you create the System Image you can put your machine back in order in about 30 minutes.

See:Backup Complete Computer - Create an Image Backup
and: System Image Recovery (OPTION TWO)

If you don't have an external device with a large enough capacity (30-40 GB for my System Image), think about getting one.

Bill
.
My System SpecsSystem Spec
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 BSOD upon waking from hibernation (new laptop)




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