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Windows 7: BSOD with random shutdowns

19 Jul 2014   #1
Red7

Windows 7 Home Premium 64bit
 
 
BSOD with random shutdowns

Hi all,

First time poster, run into problems with my new PC. When confirming bluetooth settings on initial PC setup, the programme froze with the message 'Windows shell common Dll is not responding'. After using task manager to shut the app down, I attempted to shut the PC down to see if rebooting would help. It took 20mins for the PC to shutdown, only to restart itself with a blue screen error messege.

That night I noticed the monitor woke itself up with a disconnect USB jingle, I could not see what might have caused it at the time but had a feeling the Bluetooth was involved.

Over the next few days I had random shutdowns, sometimes on wake, with more bluescreen messeges. Info online can be a lot to take in but as Microsoft recommend I tried system restore. The earliest date offered was the first day that I used the PC. This seemed like an ideal place to start and at first it was ok. I followed the same steps setting up my commputer for first use only for the problem to happen again with Bluetooth. On wake I had a BSOD which said 'Windows driver framework has detected a violation'. I pressed F8 to start in safe mode then restarted as normal.

I saw mention online that Intel does not have bluetooth support sevices switched on by default. To double check I went to services > bluetooth support services > properties and could see it was set to manual. I set it to automatic, refreshed and restarted the pc. Following this the pc could now find my mobile.

To start fresh I used system restore again, only this time setting bluetooth to automatic in services during setup.
It took a few seconds on clicking apply in services, but seemed fine once running. The system itself was ok for a couple of days but tonight on waking it up, the computer shut itslef straghtdown again with the following error.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057


Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Files that help describe the problem:
C:\Windows\Minidump\072014-4820-01.dmp
C:\Users\Dylan\AppData\Local\Temp\WER-7113-0.sysdata.xml

With my old PC the one time I had a BSOD, system restore did the trick. With my new one, I'm not sure as yet where to go next and have hopefully attached a zip as shown in the forum

Many thanks


My System SpecsSystem Spec
.
19 Jul 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`0313e158  fffff880`042664ddUnable to load image \SystemRoot\system32\DRIVERS\NETwsw02.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwsw02.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwsw02.sys
 NETwsw02+0x164dd
6: kd> lmvm NETwsw02
start             end                 module name
fffff880`04250000 fffff880`045dc000   NETwsw02 T (no symbols)           
    Loaded symbol image file: NETwsw02.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwsw02.sys
    Image name: NETwsw02.sys
    Timestamp:        Mon Oct 14 21:25:01 2013 (525BCD85)
    CheckSum:         00373EB6
    ImageSize:        0038C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
Product Type	Intel(R) Ethernet Connection I217-V
The problem appears to be related to your network adapter driver. Check for updates from the Intel site here:
Intel® Driver Update Utility
My System SpecsSystem Spec
20 Jul 2014   #3
Red7

Windows 7 Home Premium 64bit
 
 

Thank you for your help,

Using the Intel auto detect utility, I found audio for bluetooth, bluetooth, WIFI and network adpater were all out of date. All but the audio for bluetooth were available to download. I installed the WIFI driver but bluetooth hung halfway through. A messege popped up in the taskbar to say it had installed, but the installing dialog box stayed onscreen. Eventually I had to use task manager to shut it down. I then treid retsarting the PC to refresh and check that the driver had installed. The PC took 15mins to retstart with a BSOD and the following bluescreen error messge. I now have a USB disonnect jinlge playing every minuite, the PC will not sleep while this is happening.

I checked device manager and clicked on uninstall bluetooth as it had a caution sign. I then installed the downloaded driver with a slow restart, no bluetooth icon on taskbar and pc wouldnt sleep with USB disconnect sound playing.

Error code 43 popped up in device manager with USB disconnect sound preventing sleep intermittently.

Something seems to be related to the bluetooth part of the adapter, I've attached another zip to try and help narrow down.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA80066EA660
BCP4: FFFFF800038073D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072014-4586-01.dmp
C:\Users\Dylan\AppData\Local\Temp\WER-9048-0.sysdata.xml
My System SpecsSystem Spec
.

21 Jul 2014   #4
Red7

Windows 7 Home Premium 64bit
 
 

Just a bump to see if anyone can help further
My System SpecsSystem Spec
25 Jul 2014   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa80066ea660, fffff800038073d0}

Implicit thread is now fffffa80`066ea660
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : BTHUSB.sys ( BTHUSB!BthUsb_PnpRemove+d5 )

Followup: MachineOwner
---------
Driver Reference Table
Run Windows Update...check Optional Updates for any offered device drivers and install.
My System SpecsSystem Spec
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