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Windows 7: BSOD While Opening Photoshop CC

19 Jul 2014   #1
ricemeister

Windows 7 Home Premium x64
 
 
BSOD While Opening Photoshop CC

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: FFFFF8800FEA8040
BCP2: 0000000000000007
BCP3: 0000000000000000
BCP4: FFFFF8800F0BB0FA
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072014-22666-01.dmp
C:\Users\user\AppData\Local\Temp\WER-77158-0.sysdata.xml

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I recently got Photoshop CC and all I get is a BSOD everytime i start it


My System SpecsSystem Spec
.
19 Jul 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

There are no .dmp files present in your .zip file. Check C:\Minidump to see if there are any .dmp files present. If so, run the tool again, wait for it to finish, then upload the .zip file here.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
20 Jul 2014   #3
ricemeister

Windows 7 Home Premium x64
 
 

Sorry wrong file below this post.

I'll reply with another one
My System SpecsSystem Spec
.

20 Jul 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

There are still no .dmp files present. Check C:\Minidump and confirm whether there are any .dmp files present in that location.
My System SpecsSystem Spec
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 BSOD While Opening Photoshop CC




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