BSOD While Opening Photoshop CC


  1. Posts : 2
    Windows 7 Home Premium x64
       #1

    BSOD While Opening Photoshop CC


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: d1
    BCP1: FFFFF8800FEA8040
    BCP2: 0000000000000007
    BCP3: 0000000000000000
    BCP4: FFFFF8800F0BB0FA
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\072014-22666-01.dmp
    C:\Users\user\AppData\Local\Temp\WER-77158-0.sysdata.xml

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    C:\Windows\system32\en-US\erofflps.txt

    I recently got Photoshop CC and all I get is a BSOD everytime i start it
    Last edited by ricemeister; 20 Jul 2014 at 04:32.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    There are no .dmp files present in your .zip file. Check C:\Minidump to see if there are any .dmp files present. If so, run the tool again, wait for it to finish, then upload the .zip file here.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

      My Computer


  3. Posts : 2
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Sorry wrong file below this post.

    I'll reply with another one
    Last edited by ricemeister; 20 Jul 2014 at 05:10.
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    There are still no .dmp files present. Check C:\Minidump and confirm whether there are any .dmp files present in that location.
      My Computer


 

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