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Windows 7: BSOD Shortly After Login, Error: 0x0000003B

20 Jul 2014   #1
Adelphius

Windows Ultimate x64
 
 
BSOD Shortly After Login, Error: 0x0000003B

Every time I log onto my computer the computer runs fine for about a minute then I get a blue screen with the 0x0000003B: SYSTEM_SERVICE_EXCEPTION error. This happens every time you boot up the computer normally and log in. I can go into safe mode with no problems. If I go to device manager in safe I can disable the display drivers and restart the computer and boot normally and now when I sign in there is no blue screen.

My Graphics card: Asus Radeon HD 7770 2GB

I have tried reinstalling the display drivers but this did not help.

when I boot into safe mode after a blue screen it gives me this message:

Windows has recovered form an unexpected sutdown

Problem Signature:
Problem event name: BlueScreen
OS Version:6.1.7601.2.1.0.256.1
LocaleID: 1033

Addition information about the problem:
BCCode: 3b
BCP1: 00000000C0000094
BCP2: FFFFF88013BEF6F4
BCP3: FFFFF8800DF56910
BCP4: 0000000000000000
OS Version 6_1_7601
Service Pack: 1_0
Product: 256_1

Then it pointed me to the dmp files

Thanks in advance for any help and please leave any questions you have below

DMP Files


My System SpecsSystem Spec
.
20 Jul 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

If you need to add new information like the dump files, please make a new post in your initial BSOD thread. Please do not make an extra new thread.
My System SpecsSystem Spec
20 Jul 2014   #3
Adelphius

Windows Ultimate x64
 
 

DMP Files have been attached
My System SpecsSystem Spec
.

21 Jul 2014   #4
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000094, fffff88013b876f4, fffff880094e1910, 0}

Probably caused by : atikmdag.sys ( atikmdag+b876f4 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000094, Exception code that caused the bugcheck
Arg2: fffff88013b876f4, Address of the instruction which caused the bugcheck
Arg3: fffff880094e1910, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory.

Your latest dump file lists atikmdag.sys as the probable cause.
Old and incompatible drivers can and do cause issues with Windows 7.

Please update your ATI Video driver.
My System SpecsSystem Spec
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