Blue screen, PC rarely boots properly


  1. Posts : 4
    Indiana
       #1

    Blue screen, PC rarely boots properly


    Hi, two days ago I recently installed a new graphics card into my computer. it's a nvidia geforce gtx 550 ti.

    The first time I booted my system it worked great. No problems at all. Then I put my computer into sleep mode, went to work, and came home to "windows has recovered from an error"

    Here's the error:

    Code:
    Problem signature:
      Problem Event Name:	BlueScreen
      OS Version:	6.1.7601.2.1.0.768.3
      Locale ID:	1033
    
    Additional information about the problem:
      BCCode:	116
      BCP1:	FFFFFA800ACBE4E0
      BCP2:	FFFFF88015222530
      BCP3:	0000000000000000
      BCP4:	0000000000000002
      OS Version:	6_1_7601
      Service Pack:	1_0
      Product:	768_1
    
    Files that help describe the problem:
      C:\Windows\Minidump\072014-17066-01.dmp
      C:\Users\jamie\AppData\Local\Temp\WER-30732-0.sysdata.xml
    
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    I restarted my PC, and now it won't boot. It loads up, loads the windows logo, then the lights on my mouse/keyboard turn off and my computer restarts itself over and over.

    The only way I'm able to boot it is by going into safe mode.

    Any ideas on why this is happening? My current driver version is 9.18.13.3788
      My Computer


  2. Posts : 4
    Indiana
    Thread Starter
       #2

    please help
      My Computer


  3. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #3

    Boot into Safe Mode, then remove all NVidia drivers and components. Now boot as normal and let Windows Update run and install the driver offered. Don't update any further - monitor the system for stability.

    If it crashes after the above has been done, then follow these steps:

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

      My Computer


 

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