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Windows 7: Blue screen, PC rarely boots properly

20 Jul 2014   #1
gunga

Indiana
 
 
Blue screen, PC rarely boots properly

Hi, two days ago I recently installed a new graphics card into my computer. it's a nvidia geforce gtx 550 ti.

The first time I booted my system it worked great. No problems at all. Then I put my computer into sleep mode, went to work, and came home to "windows has recovered from an error"

Here's the error:

Code:
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	1033

Additional information about the problem:
  BCCode:	116
  BCP1:	FFFFFA800ACBE4E0
  BCP2:	FFFFF88015222530
  BCP3:	0000000000000000
  BCP4:	0000000000000002
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	768_1

Files that help describe the problem:
  C:\Windows\Minidump\072014-17066-01.dmp
  C:\Users\jamie\AppData\Local\Temp\WER-30732-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
I restarted my PC, and now it won't boot. It loads up, loads the windows logo, then the lights on my mouse/keyboard turn off and my computer restarts itself over and over.

The only way I'm able to boot it is by going into safe mode.

Any ideas on why this is happening? My current driver version is 9.18.13.3788


My System SpecsSystem Spec
.
21 Jul 2014   #2
gunga

Indiana
 
 

please help
My System SpecsSystem Spec
21 Jul 2014   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Boot into Safe Mode, then remove all NVidia drivers and components. Now boot as normal and let Windows Update run and install the driver offered. Don't update any further - monitor the system for stability.

If it crashes after the above has been done, then follow these steps:

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
.

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 Blue screen, PC rarely boots properly




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