Random BSOD

Ascendents · 21 Jul 2014

Had nothing open except a web page on youtube was not even watching a video and poof blue screen what gives?

Arc · 21 Jul 2014

Hi Ascendents.

Uninstall your installed version of the display driver.

How-To Uninstall AMD Catalyst Drivers From A Windows Based System

Then clean up any possible leftover.

Drivers - Clean Left over Files after Uninstalling

Then install version 13.9 WHQL only.

Previous AMD Catalyst? Display Drivers

When the drive is properly applied, Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
________________________________________

Code:

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800f4dadbb, fffff880009d7228, fffff880009d6a80}

Probably caused by : atikmdag.sys ( atikmdag+c7dbb )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800f4dadbb, The address that the exception occurred at
Arg3: fffff880009d7228, Exception Record Address
Arg4: fffff880009d6a80, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+c7dbb
fffff880`0f4dadbb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h]

EXCEPTION_RECORD:  fffff880009d7228 -- (.exr 0xfffff880009d7228)
ExceptionAddress: fffff8800f4dadbb (atikmdag+0x00000000000c7dbb)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000000000006a8
Attempt to read from address 00000000000006a8

CONTEXT:  fffff880009d6a80 -- (.cxr 0xfffff880009d6a80;r)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000870000 rdi=0000000000000002
rip=fffff8800f4dadbb rsp=fffff880009d7460 rbp=fffffa800faa2960
 r8=0000000000000002  r9=000000f41cae8000 r10=0000000000000000
r11=fffff880009d7690 r12=fffffa80108d3f40 r13=fffffa800f754c00
r14=fffffa800d659740 r15=fffff8800f413000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0xc7dbb:
fffff880`0f4dadbb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000870000 rdi=0000000000000002
rip=fffff8800f4dadbb rsp=fffff880009d7460 rbp=fffffa800faa2960
 r8=0000000000000002  r9=000000f41cae8000 r10=0000000000000000
r11=fffff880009d7690 r12=fffffa80108d3f40 r13=fffffa800f754c00
r14=fffffa800d659740 r15=fffff8800f413000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0xc7dbb:
fffff880`0f4dadbb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  00000000000006a8

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800038c7100
GetUlongFromAddress: unable to read from fffff800038c71c0
 00000000000006a8 Nonpaged pool

FOLLOWUP_IP: 
atikmdag+c7dbb
fffff880`0f4dadbb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h]

BUGCHECK_STR:  0x7E

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from 00000000040b0000 to fffff8800f4dadbb

STACK_TEXT:  
fffff880`009d7460 00000000`040b0000 : 00000000`040cdfff fffffa80`108d3f40 00000000`00000003 fffffa80`0d659740 : atikmdag+0xc7dbb
fffff880`009d7468 00000000`040cdfff : fffffa80`108d3f40 00000000`00000003 fffffa80`0d659740 fffff880`0f53bf6f : 0x40b0000
fffff880`009d7470 fffffa80`108d3f40 : 00000000`00000003 fffffa80`0d659740 fffff880`0f53bf6f 00000000`00000100 : 0x40cdfff
fffff880`009d7478 00000000`00000003 : fffffa80`0d659740 fffff880`0f53bf6f 00000000`00000100 fffffa80`0faa1820 : 0xfffffa80`108d3f40
fffff880`009d7480 fffffa80`0d659740 : fffff880`0f53bf6f 00000000`00000100 fffffa80`0faa1820 00000000`00000098 : 0x3
fffff880`009d7488 fffff880`0f53bf6f : 00000000`00000100 fffffa80`0faa1820 00000000`00000098 000ddf83`00000098 : 0xfffffa80`0d659740
fffff880`009d7490 00000000`00000100 : fffffa80`0faa1820 00000000`00000098 000ddf83`00000098 00000000`00000000 : atikmdag+0x128f6f
fffff880`009d7498 fffffa80`0faa1820 : 00000000`00000098 000ddf83`00000098 00000000`00000000 00000000`00000001 : 0x100
fffff880`009d74a0 00000000`00000098 : 000ddf83`00000098 00000000`00000000 00000000`00000001 00000000`ffffffff : 0xfffffa80`0faa1820
fffff880`009d74a8 000ddf83`00000098 : 00000000`00000000 00000000`00000001 00000000`ffffffff fffff880`009d7730 : 0x98
fffff880`009d74b0 00000000`00000000 : 00000000`00000001 00000000`ffffffff fffff880`009d7730 fffff880`009d75e0 : 0x000ddf83`00000098


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+c7dbb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53508a3c

STACK_COMMAND:  .cxr 0xfffff880009d6a80 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_atikmdag+c7dbb

BUCKET_ID:  X64_0x7E_atikmdag+c7dbb

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x7e_atikmdag+c7dbb

FAILURE_ID_HASH:  {1bce3716-c561-7934-01c3-535369bb657c}

Followup: MachineOwner
---------

1: kd> lmvm atikmdag
start             end                 module name
fffff880`0f413000 fffff880`10323000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Apr 18 07:43:16 2014 (53508A3C)
    CheckSum:         00EAEEE6
    ImageSize:        00F10000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Ascendents · 21 Jul 2014

Uninstalled the driver installed the 13.9 Driver did the driver sweep and ran the furmark for 10 minutes maxed out temp of 70c everything looks good so far.

Arc · 22 Jul 2014

OK, let us know for any further issue.