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Windows 7: Monitor Goes into Standby and Computer Freezes

23 Jul 2014   #11
tablesidewing

Windows 7 Home Premium 64 Bit
 
 

ive uninstalled mcafee and norton but now im doing the msconfig and trying to and ive turned everything off except the virus scanner but i cant find the mouse one.


My System SpecsSystem Spec
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24 Jul 2014   #12
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, let us know for any further issue.
My System SpecsSystem Spec
12 Aug 2014   #13
tablesidewing

Windows 7 Home Premium 64 Bit
 
 

IT happened again here are the dmp files and i found out its from a different problem. I was just on the internet and it froze and BSOD. Look at the dmp file from 8/11/14 and it says its the files atikmdag.sys and ntoskrnl.exe. This is the first time this has happened because of this error last time it was because of a driver for a webcam.
My System SpecsSystem Spec
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12 Aug 2014   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Two different bugcheck codes.
Code:
SYSTEM_SERVICE_EXCEPTION (3b)
Code:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Same probable cause.
Code:
Probably caused by : atikmdag.sys
But two different versions of the display drivers.
Code:
    Image name: atikmdag.sys
    Timestamp:        Wed Jul 09 21:04:34 2014 (53BD610A)
Code:
    Image name: atikmdag.sys
    Timestamp:        Fri Apr 18 07:43:16 2014 (53508A3C)
Time difference between these two BSODs is 40 minutes, aprox. You applied 14.6 RC2 Driver after having the BSOD with 14.4 WHQL, within this 40 minutes.

I am not paying a good hid to the failure of the RC driver. It may happen. But the earlier one is unwanted. Try with another driver version.

Uninstall your installed latest version of the display driver.
Then clean up any possible leftover.
Then install version 13.12 WHQL.
When the driver is properly applied, Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.

P.S. If you find that your issue is over, then care to mark the thread as solved before starting another new one.
My System SpecsSystem Spec
12 Aug 2014   #15
tablesidewing

Windows 7 Home Premium 64 Bit
 
 

Bad news... I uninstalled the drivers and it told me to restart computer and after I did the mouse and keyboard don't work
My System SpecsSystem Spec
12 Aug 2014   #16
tablesidewing

Windows 7 Home Premium 64 Bit
 
 

ok the old problem happened again where the monitor goes into standby and the computer stays on. It only seems to happen when the program OBS is open.
My System SpecsSystem Spec
13 Aug 2014   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Display driver has nothing to do with keyboards and mice.

the zip uploaded in post #16 does not contain any crash dump. So we cannot go any deeper to it.

What is the result of the furmark stress test?
My System SpecsSystem Spec
13 Aug 2014   #18
tablesidewing

Windows 7 Home Premium 64 Bit
 
 

I did the test for about 40 minutes but hit escape on accident anyway i can give you the data from what i got on that test?
My System SpecsSystem Spec
14 Aug 2014   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Just follow the Blue Screen of Death (BSOD) Posting Instructions and add the data in your next post.
My System SpecsSystem Spec
14 Aug 2014   #20
tablesidewing

Windows 7 Home Premium 64 Bit
 
 

The thing is I'm not having a BSOD. I will be playing a game and out of random my monitor will go into a standby of some sort and then the sound drops but the computer indicted that it is on with the lights but the keyboard lights go out so I know that it's been a crash. I have no clue what's causing the crash, I have a high end computer so I don't see why it can't handle a simple game without crashing. I thought it was with the program obs but it crashed even without it open. If I had a bsod I'd post it but I'm not getting one. I don't even get a crash report or anything. It's hard to test in safe mode because it only happens through online gaming. I feel that it might be an over heating problem and I might consider buying another fan to out In there to keep it cooler or maybe relocate it so it has more room for air to escape and such.
My System SpecsSystem Spec
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 Monitor Goes into Standby and Computer Freezes




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