Monitor Goes into Standby and Computer Freezes

tablesidewing · 23 Jul 2014

ive uninstalled mcafee and norton but now im doing the msconfig and trying to and ive turned everything off except the virus scanner but i cant find the mouse one.

Arc · 24 Jul 2014

OK, let us know for any further issue. :)

tablesidewing · 12 Aug 2014

IT happened again here are the dmp files and i found out its from a different problem. I was just on the internet and it froze and BSOD. Look at the dmp file from 8/11/14 and it says its the files atikmdag.sys and ntoskrnl.exe. This is the first time this has happened because of this error last time it was because of a driver for a webcam.

Arc · 12 Aug 2014

Two different bugcheck codes.

Code:

SYSTEM_SERVICE_EXCEPTION (3b)

Code:

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)

Same probable cause.

Code:

Probably caused by : atikmdag.sys

But two different versions of the display drivers.

Code:

    Image name: atikmdag.sys
    Timestamp:        Wed Jul 09 21:04:34 2014 (53BD610A)

Code:

    Image name: atikmdag.sys
    Timestamp:        Fri Apr 18 07:43:16 2014 (53508A3C)

Time difference between these two BSODs is 40 minutes, aprox. You applied 14.6 RC2 Driver after having the BSOD with 14.4 WHQL, within this 40 minutes.

I am not paying a good hid to the failure of the RC driver. It may happen. But the earlier one is unwanted. Try with another driver version.

Uninstall your installed latest version of the display driver.

How-To Uninstall AMD Catalyst Drivers From A Windows Based System

Then clean up any possible leftover.

Drivers - Clean Left over Files after Uninstalling

Then install version 13.12 WHQL.

Previous AMD Catalyst? Display Drivers

When the driver is properly applied, Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.

P.S. If you find that your issue is over, then care to mark the thread as solved before starting another new one.

tablesidewing · 12 Aug 2014

Bad news... I uninstalled the drivers and it told me to restart computer and after I did the mouse and keyboard don't work

tablesidewing · 12 Aug 2014

ok the old problem happened again where the monitor goes into standby and the computer stays on. It only seems to happen when the program OBS is open.

Arc · 13 Aug 2014

Display driver has nothing to do with keyboards and mice.

the zip uploaded in post #16 does not contain any crash dump. So we cannot go any deeper to it.

What is the result of the furmark stress test?

tablesidewing · 13 Aug 2014

I did the test for about 40 minutes but hit escape on accident anyway i can give you the data from what i got on that test?

Arc · 14 Aug 2014

Just follow the Blue Screen of Death (BSOD) Posting Instructions and add the data in your next post. :)

tablesidewing · 14 Aug 2014

The thing is I'm not having a BSOD. I will be playing a game and out of random my monitor will go into a standby of some sort and then the sound drops but the computer indicted that it is on with the lights but the keyboard lights go out so I know that it's been a crash. I have no clue what's causing the crash, I have a high end computer so I don't see why it can't handle a simple game without crashing. I thought it was with the program obs but it crashed even without it open. If I had a bsod I'd post it but I'm not getting one. I don't even get a crash report or anything. It's hard to test in safe mode because it only happens through online gaming. I feel that it might be an over heating problem and I might consider buying another fan to out In there to keep it cooler or maybe relocate it so it has more room for air to escape and such.