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Windows 7: Monitor Goes into Standby and Computer Freezes

21 Jul 2014   #1
tablesidewing

Windows 7 Home Premium 64 Bit
 
 
Monitor Goes into Standby and Computer Freezes

I'm on Windows 7 and while i'm using obs to livestream and play league of legends my monitor goes into standby and the computer freezes. When I don't have obs live streaming it doesnt happen. I don't know what the issue is because it just started happening yesterday. I'm sorry for the lack of info im giving im just annoyed since i just got the computer and this is happening to me. If you need any more info let me know I added a attachment from the sfdebug program I installed.


My System SpecsSystem Spec
.
21 Jul 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi tablesidewing.

You have had BSODs.
Code:
Event[3407]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2014-07-18T04:01:32.000
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff88007796f8a, 0xfffff88002907758, 0xfffff88002906fb0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 071814-21060-01.
But the zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

In the mean time, Uninstall McAfee Security Scan Plus. It is not something that you intended to have, but it came to your system without your will, due to carelessness.
Code:
Start Menu\Programs\McAfee Security Scan Plus
Uninstall it. Uninstall McAfee Using McAfee Removal Tool. And, be careful when you download Flash Player etc from Adobe.

Attachment 326421

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and MouseDriver.
  5. Apply > OK
  6. Accept then restart.
Gigabyte On-Off Charger is a continuous issue on your computer.
Code:
Event[3187]:
  Log Name: System
  Source: Service Control Manager
  Date: 2014-07-17T22:58:19.180
  Event ID: 7026
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Nick-PC
  Description: 
The following boot-start or system-start driver(s) failed to load: 
UsbCharger
I would suggest you to uninstall it and all Gigabyte bloatware that you have installed.
Start Menu\Programs\GIGABYTE
Start Menu\Programs\GIGABYTE\AutoGreen
Start Menu\Programs\GIGABYTE\ET6
Plus, some issues with Norton.
Code:
Event[1576]:
  Log Name: System
  Source: Service Control Manager
  Date: 2014-07-16T12:01:40.275
  Event ID: 7036
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Nick-PC
  Description: 
The Norton Internet Security service entered the stopped state.
Code:
Event[1577]:
  Log Name: System
  Source: Service Control Manager
  Date: 2014-07-16T12:01:40.275
  Event ID: 7024
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Nick-PC
  Description: 
The Norton Internet Security service terminated with service-specific error %%-1.
I would suggest you to Uninstall Norton and all Symentec products using Norton Removal tool. At least as a test. Because it is failing. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

About the BSOD itself, we will continue there after having a crash dump.
My System SpecsSystem Spec
22 Jul 2014   #3
tablesidewing

Windows 7 Home Premium 64 Bit
 
 

Ok so it was working for a bit then crashed again and then I restarted it, it told me to do a system repair. Any advice on what to do now. Also the first time it bsod was because of a Logitech driver I looked into it
My System SpecsSystem Spec
.

23 Jul 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If any repair is suggested, you may feel free to do it.
My System SpecsSystem Spec
23 Jul 2014   #5
tablesidewing

Windows 7 Home Premium 64 Bit
 
 

OK well i tried that and i got this error. I found the error file for my first bsod and when i looked into it i saw it was because of a Logitech driver. It wont let me attach it so idk how i will be able to give that to you. My computer works fine until i start live streaming with the open broadcast software (obs) and playing League of Legends. OBS works with everything else fine from what I have seen.
My System SpecsSystem Spec
23 Jul 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Follow it:
Troubleshooting Windows 7 Failure to Start

Or, run Startup Repair for three separate times, with restarts after every single run.
Startup Repair: Run three separate times.
My System SpecsSystem Spec
23 Jul 2014   #7
tablesidewing

Windows 7 Home Premium 64 Bit
 
 

I just saw what you posted and it turns out that my computer was able to start up. I will still run those tests and get back to you. also how can i upload a dmp file?
My System SpecsSystem Spec
23 Jul 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by tablesidewing View Post
how can i upload a dmp file?
Following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
23 Jul 2014   #9
tablesidewing

Windows 7 Home Premium 64 Bit
 
 

This is from the first bsod i got its not the dmp file but its what came up when looking into it. Hopefully this is the right file now with the bsod dmp file in it
My System SpecsSystem Spec
23 Jul 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

There is an update to your webcam driver. Support + Downloads: HD Webcam C270 - Logitech

Apply it and let us know the result.

Plus, follow post #2 again, to get rid of McAfee and the startup programs. Otherwise you will not get the desired result.
________________________________________
Code:
*** WARNING: Unable to verify timestamp for lvrs64.sys
*** ERROR: Module load completed but symbols could not be loaded for lvrs64.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88007796f8a, fffff88002907758, fffff88002906fb0}

Probably caused by : lvrs64.sys ( lvrs64+2f8a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88007796f8a, The address that the exception occurred at
Arg3: fffff88002907758, Exception Record Address
Arg4: fffff88002906fb0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
lvrs64+2f8a
fffff880`07796f8a 45396924        cmp     dword ptr [r9+24h],r13d

EXCEPTION_RECORD:  fffff88002907758 -- (.exr 0xfffff88002907758)
ExceptionAddress: fffff88007796f8a (lvrs64+0x0000000000002f8a)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000002f73c64
Attempt to read from address 0000000002f73c64

CONTEXT:  fffff88002906fb0 -- (.cxr 0xfffff88002906fb0;r)
rax=0000000000000000 rbx=fffffa800b4a5940 rcx=0000000000000001
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88007796f8a rsp=fffff88002907990 rbp=0000000002f73c40
 r8=0000000000000000  r9=0000000002f73c40 r10=0000000000000002
r11=0000000002f73c40 r12=fffffa800beca900 r13=0000000000000000
r14=0000000002f73c40 r15=0000000002f73c40
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
lvrs64+0x2f8a:
fffff880`07796f8a 45396924        cmp     dword ptr [r9+24h],r13d ds:002b:00000000`02f73c64=????????
Last set context:
rax=0000000000000000 rbx=fffffa800b4a5940 rcx=0000000000000001
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88007796f8a rsp=fffff88002907990 rbp=0000000002f73c40
 r8=0000000000000000  r9=0000000002f73c40 r10=0000000000000002
r11=0000000002f73c40 r12=fffffa800beca900 r13=0000000000000000
r14=0000000002f73c40 r15=0000000002f73c40
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
lvrs64+0x2f8a:
fffff880`07796f8a 45396924        cmp     dword ptr [r9+24h],r13d ds:002b:00000000`02f73c64=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000002f73c64

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034c7100
GetUlongFromAddress: unable to read from fffff800034c71c0
 0000000002f73c64 Nonpaged pool

FOLLOWUP_IP: 
lvrs64+2f8a
fffff880`07796f8a 45396924        cmp     dword ptr [r9+24h],r13d

BUGCHECK_STR:  0x7E

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000001 to fffff88007796f8a

STACK_TEXT:  
fffff880`02907990 00000000`00000001 : fffffa80`00000000 00000000`00000000 00000000`00000000 fffffa80`0e674bb0 : lvrs64+0x2f8a
fffff880`02907998 fffffa80`00000000 : 00000000`00000000 00000000`00000000 fffffa80`0e674bb0 00000000`00000000 : 0x1
fffff880`029079a0 00000000`00000000 : 00000000`00000000 fffffa80`0e674bb0 00000000`00000000 00000000`00000000 : 0xfffffa80`00000000


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  lvrs64+2f8a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: lvrs64

IMAGE_NAME:  lvrs64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f166964

STACK_COMMAND:  .cxr 0xfffff88002906fb0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_lvrs64+2f8a

BUCKET_ID:  X64_0x7E_lvrs64+2f8a

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x7e_lvrs64+2f8a

FAILURE_ID_HASH:  {f2b4df77-0539-17fd-228b-39931a6c011e}

Followup: MachineOwner
---------

0: kd> lmvm lvrs64
start             end                 module name
fffff880`07794000 fffff880`077e7a80   lvrs64   T (no symbols)           
    Loaded symbol image file: lvrs64.sys
    Image path: \SystemRoot\system32\DRIVERS\lvrs64.sys
    Image name: lvrs64.sys
    Timestamp:        Wed Jan 18 12:10:36 2012 (4F166964)
    CheckSum:         00061E9E
    ImageSize:        00053A80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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