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Windows 7: Multiple BSOD, only happened when connecting to internet

21 Jul 2014   #1
Lapulga27

Jawa Timur
 
 
Multiple BSOD, only happened when connecting to internet

this only happened when i connected to internet, everything is OK for a half hour. After that my PC suddenly crashed and got BSOD.

FYI: i already updated with the correct driver & i installed directx (i think this can be the main problem?)


My System SpecsSystem Spec
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21 Jul 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Lapulga27.

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
21 Jul 2014   #3
Lapulga27

Jawa Timur
 
 

Hi thanks for responding
here is it
My System SpecsSystem Spec
.

21 Jul 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Lapulga27.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats including BSODs.
Code:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
And the the HDD using Data Lifeguard Diagnostic for Windows. Take both the short test and long test.

Let us know the results.
My System SpecsSystem Spec
21 Jul 2014   #5
Lapulga27

Jawa Timur
 
 

i have done the test, i think every thing is fine
My System SpecsSystem Spec
22 Jul 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good news.

Let us know the situation after all the suggestions are taken.
My System SpecsSystem Spec
22 Jul 2014   #7
Lapulga27

Jawa Timur
 
 

i have done SP1 upgrade and i tried to connecting internet, and unfortunately i got BSOD again
My System SpecsSystem Spec
22 Jul 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Two things I want to mention.

First one, the latest crash dump says it is not SP1 installed yet.
Code:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
And here comes the second thing, why SP1 is not installed.

This is a custom build computer with a gigabyte motherboard.
Code:
BaseBoardProduct = Z87-D3HP-CF
But the activation is done using a Dell OEM key.
Code:
Product ID:                00426-OEM-8992662-00400
This key is invalid on all system that is not a Dell OEM computer. In any other place it is an activation hack, a counterfeit installation.

A counterfeit installation is supposed to throw issues. If you want to have a secured computer, get a valid windows license.
My System SpecsSystem Spec
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 Multiple BSOD, only happened when connecting to internet




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