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Windows 7: BSOD when playing Hearthstone, probably caused by drivers

21 Jul 2014   #21
HarriePateman

Windows 7 Ultimate 64-bit
 
 

No worries, and welcome to sevenforums!


My System SpecsSystem Spec
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22 Jul 2014   #22
Ondwak

Windows 7 Ultimate x64
 
 

The game crashed once again, still no memory dump. As mentioned in previous posts, my configuration is set to write it, I don't know what to do next. Should I reinstall Windows?
My System SpecsSystem Spec
23 Jul 2014   #23
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

A game crash is not a BSOD. It is not supposed to create a crash dump. Reinstallation of windows might not help with a game crash.

Enter into the game settings and reduce the preferences. It might help a bit. Also contract the game developer. They must have custom settings or patches for your system.
My System SpecsSystem Spec
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23 Jul 2014   #24
Ondwak

Windows 7 Ultimate x64
 
 

By crashed I mean that the game went straight to BSOD of course, so yes, it is one
My System SpecsSystem Spec
23 Jul 2014   #25
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Same 0xC9 BSOD as previous?
My System SpecsSystem Spec
24 Jul 2014   #26
Ondwak

Windows 7 Ultimate x64
 
 

First minidump ever that I managed to get. Please analyze
https://dl.dropboxusercontent.com/u/...4-19640-01.dmp
My System SpecsSystem Spec
24 Jul 2014   #27
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is a stop 0x1E. Unfortunately it is not very much informative.

Uninstall Daemon Tools and Networx.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus (you may keep f.lux if you want).
  5. Apply > OK
  6. Accept then restart.
Next, Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.
My System SpecsSystem Spec
30 Jul 2014   #28
Ondwak

Windows 7 Ultimate x64
 
 

https://dl.dropboxusercontent.com/u/...4-10483-01.dmp here is yet another different BSOD dump (this time from the game directly into BSOD). Is this one more informative?
My System SpecsSystem Spec
30 Jul 2014   #29
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums

Do it every time when you report a BSOD.
My System SpecsSystem Spec
30 Jul 2014   #30
Ondwak

Windows 7 Ultimate x64
 
 

Here it is.
My System SpecsSystem Spec
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 BSOD when playing Hearthstone, probably caused by drivers




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