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Windows 7: BSOD Watching youtube videos and embedded FB videos.

21 Jul 2014   #1
Gdavison86

Windows 7 Profession 64 bit
 
 
BSOD Watching youtube videos and embedded FB videos.

Hi all,

Im new here, and I hear this is the best place to get help with my current issue. Recently I installed beta drivers from amd (14.6) and whenever I watch videos on you tube or facebook I get a bluescreen shortly after. It goes so quick that I cant really read what the problem is, but when I go check in reliability report I see this.

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Extra information about the problem
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8800F4D52EC
BCP3: FFFFF8800B231950
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


Now I have since changed to a different beta driver (14.7) and It wasn't happening yesterday but today Im getting blue screens again when watching videos. I am currently back on 14.4 (official release) and it hasn't happened yet although its only been a few hours. truthfully I don't even know if its the video card drivers that could be causing but its only thing I have modified on the system since the problem started.

Any help or advice you guys can give would be greatly appreciated. Thanks in Advance!





My System SpecsSystem Spec
.
22 Jul 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Gdavison86.

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
22 Jul 2014   #3
Gdavison86

Windows 7 Profession 64 bit
 
 

Thanks for quick reply! Uploaded.
My System SpecsSystem Spec
.

23 Jul 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Gdavison86.

Uninstall your installed latest version of the display driver.
Then clean up any possible leftover.
Then install version 13.9 WHQL only.
Follow the steps properly as suggested. If you skip any of them, you may not get the desired results. Let us know the result.
______________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800f4d52ec, fffff8800b231950, 0}

Probably caused by : atikmdag.sys ( atikmdag+b12ec )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800f4d52ec, Address of the instruction which caused the bugcheck
Arg3: fffff8800b231950, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+b12ec
fffff880`0f4d52ec 488b02          mov     rax,qword ptr [rdx]

CONTEXT:  fffff8800b231950 -- (.cxr 0xfffff8800b231950;r)
rax=fffff8800f650620 rbx=0000000000000000 rcx=fffffa8008b12028
rdx=0000000000000000 rsi=fffff8800b23294c rdi=fffff8800f64fff0
rip=fffff8800f4d52ec rsp=fffff8800b232330 rbp=fffff8800b232461
 r8=000000005721301c  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa800864c900 r13=0000000000000051
r14=0000000000000000 r15=fffffa80083d3180
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210286
atikmdag+0xb12ec:
fffff880`0f4d52ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Last set context:
rax=fffff8800f650620 rbx=0000000000000000 rcx=fffffa8008b12028
rdx=0000000000000000 rsi=fffff8800b23294c rdi=fffff8800f64fff0
rip=fffff8800f4d52ec rsp=fffff8800b232330 rbp=fffff8800b232461
 r8=000000005721301c  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa800864c900 r13=0000000000000051
r14=0000000000000000 r15=fffffa80083d3180
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210286
atikmdag+0xb12ec:
fffff880`0f4d52ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  iexplore.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800f4d52ec

STACK_TEXT:  
fffff880`0b232330 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0xb12ec


FOLLOWUP_IP: 
atikmdag+b12ec
fffff880`0f4d52ec 488b02          mov     rax,qword ptr [rdx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+b12ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53bd610a

STACK_COMMAND:  .cxr 0xfffff8800b231950 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+b12ec

BUCKET_ID:  X64_0x3B_atikmdag+b12ec

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_atikmdag+b12ec

FAILURE_ID_HASH:  {953e808a-0919-1ac0-1e92-05cd8644bf08}

Followup: MachineOwner
---------

3: kd> lmvm atikmdag
start             end                 module name
fffff880`0f424000 fffff880`103cd000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Jul 09 21:04:34 2014 (53BD610A)
    CheckSum:         00F46306
    ImageSize:        00FA9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
23 Jul 2014   #5
Gdavison86

Windows 7 Profession 64 bit
 
 

Is their a reason for 13.9? I was thinking 13.12, was it my current drivers causing this? Thanks for all the help!
My System SpecsSystem Spec
24 Jul 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Gdavison86 View Post
Is their a reason for 13.9? I was thinking 13.12, was it my current drivers causing this? Thanks for all the help!
Yes, the current driver is causing the issue. 13.9 is suggested coz it is more stable than th other recent ones.
My System SpecsSystem Spec
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 BSOD Watching youtube videos and embedded FB videos.




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