New
#1
Random reboot/BSOD when playing WoW, Minecraft, watching VLC videos
My machine is a custom built gaming rig and is a little over a year old (March 2013). Up until a couple months ago, I had no problems with it randomly rebooting. But, as the title says, recently it has been randomly shutting down and starting back up approx. 3 seconds later while using it, no BSOD or warning beforehand -- simply instantly shutting down, waiting a few seconds, then booting up again, all without my invoking it. It has happened a small number of times when doing light computer activity (browsing web, typing up a document), and a couple times when I've left it running while away. It mostly happened when playing Minecraft or watching some TV shows in VLC Player (Family Guy, not anything HD), activities that are not very strenuous for the computer. This computer was built for gaming and has been used for such, with lots of time put into Guild Wars 2, Battlefield 3, and plenty of other power-hungry games that it was built to withstand, all without any of the random rebooting problems.
I was beginning to get very frustrated, because the Event Viewer showed no detailed information whatsoever. As the only option my technologically intermediate mind could think of, I opened my machine's case and dusted the heck out of it with a can of compressed air and checked all connections to make sure they were firm, fastened, and secure. That seemed to cure it for a few weeks.
A couple weeks back, I began play World of Warcraft and have been fairly heavily since then (several hours per day). The few weeks before that, after cleaning my machine, there had been maybe one or two random shutdown/reboots. In fact, up until this evening, it seemed to be running fine in general. But, sure enough, I was in the middle of playing WoW tonight and the computer unexpectedly shut down and rebooted a few seconds later. Thinking it was a fluke, after it finished booting I started up WoW again, and a few minutes later, it shut down a second time.
I did some googling and came upon this post instructing usage of the driver verifier to see if it can cause some sort of BSOD or dump file (the green text in said post), because the random shutdown/reboots that have been happening did not produce any sort of BSOD or dump files. Following what that post said, I used the driver verifier, and after rebooting, a few seconds into showing the desktop, a BSOD appeared (and got stuck on the "initializing disk for crash dump" part, never rebooting or going past that after 10-15 minutes, long enough for me to take a photo of it). This leads me to believe there is a problem with one of the drivers that is causing this malfunction, but I do not know how to figure out what the source of the problem is.
The linked photo shows this for the BSOD error message (copied from the photo, so I hope it's correct):
As per the posting instructions, the DM Log Collector's resulting .zip file is attached. If any other files are necessary to figure out the culprit, I'm all ears, because I want to get this remedied ASAP. It's eating into my dungeon time in WoW. :P*** STOP: 0x000000C9 (0x0000000000000224, 0xFFFFF88006502710, 0xFFFFF9800E9328B0, 0xFFFFFFFFC00000BB)
*** HIDCLASS.SYS - Address FFFFF88006502710 base at FFFFF88006500000, DateStamp 51d3a2f1
Additional notes: it's not an overheating problem; CPU hits max 65C and GPU a little below that, both fan cooled (I have WoW capped at 60 fps so it doesn't run too hot). I have no overclocking whatsoever.
Quick edit: I ran /sfc scannow when this first started happening a few months ago, and no problems were found. Additionally, Memtest86+ found no problems.
Another quick edit: after typing this up, it shutdown/rebooted for the third time this evening, while I was doing nothing but light web browsing.
Any additional information needed will be added.