BSOD always received when playing FFXIV


  1. Posts : 5
    Windows 7 Home Premium 64bit
       #1

    BSOD always received when playing FFXIV


    Not entirely sure what's causing this, i have received 3 so far 2 while playing ffxiv and one while attempting to post this.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to the forum hobotripin,

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\admin\Downloads\hobotripin\SF_22-07-2014\072214-14804-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Machine Name:
    Kernel base = 0xfffff800`0320e000 PsLoadedModuleList = 0xfffff800`03451890
    Debug session time: Tue Jul 22 23:52:19.987 2014 (UTC + 6:00)
    System Uptime: 0 days 9:41:52.001
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .................................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, fffffa8008f206d0, fffffa8008f209b0, fffff80003589270}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : csrss.exe
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa8008f206d0, Terminating object
    Arg3: fffffa8008f209b0, Process image file name
    Arg4: fffff80003589270, Explanatory message (ascii)
    
    Debugging Details:
    ------------------
    
    ----- ETW minidump data unavailable-----
    
    PROCESS_OBJECT: fffffa8008f206d0
    
    IMAGE_NAME:  csrss.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: csrss
    
    FAULTING_MODULE: 0000000000000000 
    
    PROCESS_NAME:  csrss.exe
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
    
    BUGCHECK_STR:  0xF4_IOERR
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`0b67c0e8 fffff800`03611ab2 : 00000000`000000f4 00000000`00000003 fffffa80`08f206d0 fffffa80`08f209b0 : nt!KeBugCheckEx
    fffff880`0b67c0f0 fffff800`035bcabb : ffffffff`ffffffff fffffa80`0a985b50 fffffa80`08f206d0 fffffa80`08f206d0 : nt!PspCatchCriticalBreak+0x92
    fffff880`0b67c130 fffff800`0353bf04 : ffffffff`ffffffff 00000000`00000001 fffffa80`08f206d0 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17486
    fffff880`0b67c180 fffff800`03282e53 : fffffa80`08f206d0 fffff800`c0000006 fffffa80`0a985b50 00000000`02600c00 : nt!NtTerminateProcess+0xf4
    fffff880`0b67c200 fffff800`0327f410 : fffff800`032ce82f fffff880`0b67cb78 fffff880`0b67c8d0 fffff880`0b67cc20 : nt!KiSystemServiceCopyEnd+0x13
    fffff880`0b67c398 fffff800`032ce82f : fffff880`0b67cb78 fffff880`0b67c8d0 fffff880`0b67cc20 00000000`026017a0 : nt!KiServiceLinkage
    fffff880`0b67c3a0 fffff800`03283242 : fffff880`0b67cb78 00000000`00011b34 fffff880`0b67cc20 00000000`02601278 : nt! ?? ::FNODOBFM::`string'+0x488e4
    fffff880`0b67ca40 fffff800`03281dba : 00000000`00000000 000007fe`fd75d8c0 00000000`779e1201 00000000`00011b34 : nt!KiExceptionDispatch+0xc2
    fffff880`0b67cc20 00000000`779b9c42 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
    00000000`026011c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x779b9c42
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
    
    BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
    
    Followup: MachineOwner
    ---------
    Run Disk Check on your Hard Drive for file system errors and bad sectors on it:

    Upload a screenshot of your hard disk using Crystal Disk Info:

    Make a hard drive test from the hard drive manufacturers website:

    Test your Hard Drive with SeaTools:
      My Computer


  3. Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    I did the SeaTools and the Generic SD/MMC had a bunch of errors and the long generic and short generic test failed. The PATA-SATA short generic passed however long failed.
    Last edited by hobotripin; 24 Jul 2014 at 17:37.
      My Computer


  4. Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    Here's the screenshot using crystal disk info
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Follow this:
    Arc said:
    The caution indication can be converted to good using CrystalDiscInfo. Click on the caution Button, you will get another window ....


    In the resulting window, there are three sliders in the left. Drag them to the ultimate left, and notice the values at the right side are converting to zeros.


    Now click the apply button, and notice that the caution is gone.
      My Computer


  6. Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    Hmmm wow it changed it to good, wasn't expecting it to be such a simple fix, thank you very much!
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    I'd suggest you take a back up of all your important files though :)
      My Computer


  8. Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    So this fix didn't work , while I haven't BSOD(I restart my computer before it does), a BSOD would always follow after a brrrrr sound when talking to someone on teamspeak so anticipating that I restart my computer.
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    Check for heating issues using Speccy or HWMonitor. Upload a screen shot with either of the tools:

    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

    The goal is to test all the RAM sticks and all the motherboard slots.

    Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

    If you get errors, stop the test and continue with the next step.

    1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
    *Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
    If this stick passes the test then go to step #3.

    2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
    *If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
    *If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
    3. Test the next stick of RAM (stick #2) in the next motherboard slot.
    *If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
    *If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
    4. If you find a stick that passes the test, test it in all the other motherboard slots.

    If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

    In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
       Information
    Errors are sometimes found after 8 passes.

       Tip
    Memtest should be done overnight.
      My Computer


 

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