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Windows 7: BSOD while starting and or playing Diablo 3. included zip file

22 Jul 2014   #1
moknathal

windows 7 64
 
 
BSOD while starting and or playing Diablo 3. included zip file

Hello.

This last week my computer has BSOD 3 or more times. i have included the zip file like the instructions say. It happened the first time when i started Diablo 3 from the Battle.net desktop client. the screens went black and the computer restarted. the "Windows has recovered from an unexpected shutdown" window showed this.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800556E390
BCP2: FFFFF8800FA5ED1C
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\072214-22963-01.dmp
C:\Users\Cliff\AppData\Local\Temp\WER-71994-0.sysdata.xml

it happened again today while i was playing diablo 3. Here are my computer specs. All my windows updates are up to date and so are my Video card drivers.

Computer specs:
OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CLIFF-PC
System Manufacturer Gigabyte Technology Co., Ltd.
System Model X58A-UD3R
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz, 2794 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. FA, 4/20/2010
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Cliff-PC\Cliff
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 6.00 GB
Available Physical Memory 3.46 GB
Total Virtual Memory 12.0 GB
Available Virtual Memory 8.99 GB
Page File Space 6.00 GB
GPU: 2 Way SLI EVGA GTX 570 SC


My System SpecsSystem Spec
.
22 Jul 2014   #2
moknathal

windows 7 64
 
 

added dmp file folder.
My System SpecsSystem Spec
22 Jul 2014   #3
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hi moknathal, It seems you have been having some problems for a while. There were quite a few dump files dating back to 4/2013. I only checked the ones from this year, but did look at a couple of the older ones too. They were all exactly the same.

Code:
!analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800556e390, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fa5ed1c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
 lmvm nvlddmkm
start             end                 module name
fffff880`0f0d3000 fffff880`0fd37000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon May 19 18:08:44 2014 (537A8EFC)
    CheckSum:         00C1EA41
    ImageSize:        00C64000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please try to reinstall the driver or use an older driver that is more stable. You can download drivers from
Latest NVIDIA ForceWare Video Drivers Windows 7 When you do the reinstall, please use this method to get the cleanest install possible NVIDIA Drivers - Avoid Problems

Dump files with the same error code dating back that far indicates an underlying problem. Hopefully it is just not having a clean install of the drivers. If not we will have to look a little farther. Do you have the Intel display driver installed also? If so and you are not using it, you may have better results by uninstalling it. Try doing a clean install of the drivers and see if you have better results and please let us know how it works for you. TDR errors are caused by the driver not recovering in time, the name means Time Delay Recovery and means that the driver did not recover in the time allotted by Windows, so windows assumed it was a hardware or driver failure. They can be very difficult to resolve and are normally seen on Laptops with switchable graphics, which is not your issue. Please let us know if this helped any.
My System SpecsSystem Spec
.

22 Jul 2014   #4
moknathal

windows 7 64
 
 

I have done what you asked Essenbe. I will let you know if that worked.

thank you for the quick reply.

i looked in the "remove/ uninstall " program area fore intel drivers. there is nothing listed as Intel.

i will post in a few days time if everything seems to be working ok.

in the nvidia folder there were about 20 folders with driver numbers.. and a whole bunch of other nvidia crap.

so hopefully that solved it.

thanks again
My System SpecsSystem Spec
22 Jul 2014   #5
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You're quite welcome. Please let us know how it works out for you. You may also look in Device Manager, expand display adapters and see if Intel is listed there. It shouldn't be, or at least it is not in mine.
My System SpecsSystem Spec
23 Jul 2014   #6
moknathal

windows 7 64
 
 

Ok. So tonight my computer was running fine. than i started up diablo 3. and logged off right away. didnt feel like playing. after that i went onto Liveleak and started watching videos. about 5 min later my computer did the BSOD again. Screens just went black and sound got destorted in headphones and the computer restarted.

Looked under display adapters in device manager. only my 2 GTX 570's are listed.

Not sure what to do here = /
My System SpecsSystem Spec
23 Jul 2014   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

If you have any new dump files, upload them
My System SpecsSystem Spec
24 Jul 2014   #8
moknathal

windows 7 64
 
 

as soon as I get home I will post them. I will be home around 730 pm PST.

would reformatting help?

also could my SLI be causing it?
My System SpecsSystem Spec
24 Jul 2014   #9
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I really don't know right now. When is the last time you did a clean install? Did you get an actual blue screen?
My System SpecsSystem Spec
24 Jul 2014   #10
moknathal

windows 7 64
 
 

the screen never actually goes blue and shows anything. they just go black, than the computer restarts a few seconds later. but the windows unexpected shutdown thing says bluescreen.

last time i did a fresh install of the OS was couple years ago.

I have all my games on a WD Raptor 500gb drive.
my OS on a 2 TB WD black drive.
and i use a WD Green 2TB drive for a storage drive for pics and stuff like that.
My System SpecsSystem Spec
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 BSOD while starting and or playing Diablo 3. included zip file




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