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Windows 7: BSOD after downgrade from windows 8 to windows 7 0x00000116 (atigmpag.

24 Jul 2014   #1
PewnieJerzy

windows 7 x32
 
 
BSOD after downgrade from windows 8 to windows 7 0x00000116 (atigmpag.

After downgrade from windows 8 to windows 7, I have a BSOD problem from time to time, mainly when I'm watching some movies using wmp, or videos on youtube. I would be very grateful if someone help me. Thank you.


My System SpecsSystem Spec
.
26 Jul 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi PewnieJerzy.

There is dual graphics.
  • The inbuilt processor graphics in the AMD Richland APU: AMD Radeon HD 8650G
  • The dedicated GPU: AMD Radeon HD 7600M Series
Both the GPUs are controlled by the driver atikmpag.sys. So at this stage it is difficult to determine which one is actually failing.You have to apply them alone, one by one, to judge and decide about the situation.

Troubleshooting will be different for either case.

Either in Catalyst Control Center or in the BIOS, you will find the option to use either of the GPUs as the primary one and disable the other. First set the Radeon HD 7600M Series as the primary one. See how it goes.

Let us know the result.
_______________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80076464e0, fffff8800400bdac, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+bdac )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80076464e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800400bdac, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+bdac
fffff880`0400bdac 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`06f841c8 fffff880`04903140 : 00000000`00000116 fffffa80`076464e0 fffff880`0400bdac 00000000`00000000 : nt!KeBugCheckEx
fffff880`06f841d0 fffff880`04902e4a : fffff880`0400bdac fffffa80`076464e0 fffffa80`07827690 fffffa80`0922c010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06f84210 fffff880`049a9f13 : fffffa80`076464e0 00000000`00000000 fffffa80`07827690 fffffa80`0922c010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`06f84240 fffff880`049d7ed6 : fffffa80`ffffffff 00000000`000a52f3 fffff880`06f84390 00000000`00000006 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`06f84320 fffff880`049bdce9 : fffffa80`0935d000 ffffffff`feced300 00000000`00000006 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`06f84360 fffff880`049c0be7 : 00000000`00003dd4 00000000`00000000 fffff880`06f844d0 fffff8a0`08f04a40 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
fffff880`06f84460 fffff880`049bf2d8 : fffff8a0`08f04a40 00000000`00000000 fffffa80`0935d000 00000001`00000001 : dxgmms1!VIDMM_GLOBAL::SetupForBuildPagingBuffer+0xd7
fffff880`06f844a0 fffff880`049bf274 : 00000000`00000000 00000000`00000001 fffffa80`0935d000 fffff880`049bdb56 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+0x34
fffff880`06f84630 fffff880`049c877e : fffffa80`0935cd80 00000000`00000001 00000000`00000001 fffff880`06f846f9 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegment+0x184
fffff880`06f846a0 fffff880`049c8527 : fffff8a0`08f04a40 00000000`00001000 fffffa80`0935cd80 fffff8a0`08f04a40 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapApertureRange+0x7a
fffff880`06f846f0 fffff880`049c7ecb : fffff8a0`08f04a40 fffffa80`0935dc80 00000000`00000000 fffffa80`0935dc80 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapTemporaryResource+0x9b
fffff880`06f84750 fffff880`049bb8a4 : fffffa80`0935d000 fffffa80`0935d000 fffffa80`0935dc80 fffffa80`0935d000 : dxgmms1!VIDMM_APERTURE_SEGMENT::ReleaseTemporaryResource+0xcf
fffff880`06f84790 fffff880`049b8257 : 00000000`c0000001 00000000`00000000 00000000`00000008 fffffa80`0935d000 : dxgmms1!VIDMM_GLOBAL::EvictTemporaryAllocations+0xbc
fffff880`06f847d0 fffff880`049d27d9 : 00000000`00000000 fffff8a0`08f21340 fffffa80`00000000 fffffa80`0a2596e0 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x69f
fffff880`06f849a0 fffff880`049d2514 : fffff880`02f69f40 fffff880`049d1f00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`06f84b90 fffff880`049d2012 : 00000000`00000000 fffffa80`07591120 00000000`00000080 fffffa80`0922c010 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`06f84bc0 fffff800`02d2773a : 00000000`fffffc32 fffffa80`0935c060 fffffa80`069d7040 fffffa80`0935c060 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`06f84c00 fffff800`02a7c8e6 : fffff880`02f65180 fffffa80`0935c060 fffff880`02f6ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`06f84c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+bdac
fffff880`0400bdac 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+bdac

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53507abb

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

2: kd> lmvm atikmpag
start             end                 module name
fffff880`04000000 fffff880`040a3000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Apr 18 06:37:07 2014 (53507ABB)
    CheckSum:         000A6939
    ImageSize:        000A3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
26 Jul 2014   #3
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I'm not that familiar with CCC but in the Nvidia control panel you can select which is the Primary graphics card under Global settings. You can even choose which card to use for each program, choose either one but stay with the same one for every program.
My System SpecsSystem Spec
.

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 BSOD after downgrade from windows 8 to windows 7 0x00000116 (atigmpag.




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