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Windows 7: BSOD playing Arkham city with 360 controller

27 Jul 2014   #11
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Okay on the warranty.

Specs look good to me, but don't be surprised if I or another member might ask for more.

Still need you to follow: Blue Screen of Death (BSOD) Posting Instructions

Your welcome.


My System SpecsSystem Spec
.
27 Jul 2014   #12
pjustin57

windows 7 64 bit
 
 

Did you need the SF diagnostic to be run? I'm in mobile right now. I can do that in a hour or two
My System SpecsSystem Spec
27 Jul 2014   #13
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Yes, run the SF Diagnostic. Make sure you click on Grab All. Whenever you get the time, with it being Sunday here I'll be in and out myself.
My System SpecsSystem Spec
.

27 Jul 2014   #14
pjustin57

windows 7 64 bit
 
 

Ok sounds good. I'll get that posted when I get home
My System SpecsSystem Spec
27 Jul 2014   #15
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by pjustin57 View Post
Also filled in my spec sheet. Let me know if there's missing info. And thank you all for the help so far

Did you need the SF diagnostic to be run? I'm in mobile right now. I can do that in a hour or two
Thanks for filling in your specs.

There is more information needed to begin trying to resolve the BSOD.
Both of these tools provide much of the same information, some members find one or the other report easier to use.

Blue Screen of Death (BSOD) Posting Instructions

Speccy - Publish Snapshot of your System Specs

SFC: It wouldn't hurt, here's a tut for that:
Windows Update Posting Instructions

Thanks

Bill
.
My System SpecsSystem Spec
27 Jul 2014   #16
pjustin57

windows 7 64 bit
 
 

Heres the sfdiag files. Also on a side note ive been playing star citizen and arma 3 for the past two days without any crashes (ever since i unplugged and stopped using my 360 controller).
My System SpecsSystem Spec
28 Jul 2014   #17
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

All things being equal that xbox controller could be the problem. Do you have another to test, maybe borrow one?
This xbox driver has a version of 6.2.29.0 can't find your version but hold off installing it, lets see if having the controller disconnected helps. I imagine your pretty rough with it? And thats okay, it happens when gaming, it might just be wore out.

I've looked through SFDiag (SFD) report and the .dmps indicate Driver problems. Two that I thought interesting were lsass.exe and MeTroLL. exe The former deals with security and security related policies that a SFC /scannow may fix and your hosts file does look okay, the latter is a game that you may want to uninstall for testing.
The other twelve I believe are artifacts after metroll crashed.

Do you have Steam, Bonjour installed? The former isn't as bad as the latter and we usually ask members to uninstall them for testing, especially the latter.

There are two problem devices;
  • Teredo Tunneling Pseudo-Interface ROOT\*TEREDO\0000 This device cannot start. | This you'll have to go an check Device Manager to see if you have any alerts beside any of your hardware devices check at Control Panel\All Control Panel Items\Device Manager. A SFC scan may help this also.
  • Run malware scans so we don't have to worry about that. If you don't have Mbam or SAS use yours but tell me what you used, another good one to try is AdwCleaner Download


I have chores to do, won't be back till Noon, maybe.
My System SpecsSystem Spec
28 Jul 2014   #18
pjustin57

windows 7 64 bit
 
 

Deleted womic and the psuedo tunneling device. Cleared out all my usb device drivers and re plugged them all in including the xbox controller. I then wathced videos for a few hours (all smooth) then i played injustice for several hours without a crash to blue screen, played star citizen for a few hours no crash, then i played arkham city without any crashes, havent touched metroLL ill just stick to mouse and keyboard for that one anyways. Everything seems to be working so far. normally it would crash after 5-20 mins of playing and right now I seem to able to play until im done. ill mark this as solved in a day or two if it keeps going this way.
My System SpecsSystem Spec
29 Jul 2014   #19
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Okay,

Out of curiosity, when you "cleared out" your USB's. You uninstalled them? Then when you "replugged" them, you rebooted your machine didn't you or not?

I want to get a handle on if you saw any "Found new Devices" balloons.
My System SpecsSystem Spec
29 Jul 2014   #20
pjustin57

windows 7 64 bit
 
 

I Uninstalled everything in my USB section of device manager. Rebooted, plugged them all in, it downloaded and installed the drivers. I Rebooted one more time. And that seemed to do the trick.
My System SpecsSystem Spec
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 BSOD playing Arkham city with 360 controller




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