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Windows 7: BSOD when shutting down PC - Driver Power State Failure

26 Jul 2014   #1
Natvander

Windows 7 Home Premium 64 Bit
 
 
BSOD when shutting down PC - Driver Power State Failure

Hi

I had a similar issue a few months ago and it has returned. When shutting down the PC, the shutdown procedure basically hangs for up to 5 minutes and then BSOD stating Driver Power State Failure.

I've deleted the two programs I thought may have been causing it as they seemed to be involved last time (Gigabyte's control panel for the motherboard and Spyder monitor callibrator) but neither have worked.

The attached dump files are over several days and are before and after removing said programs.

Any assistance would be most appreciated.


My System SpecsSystem Spec
.
26 Jul 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8013af9a00, fffff800054693d8, fffffa8014160010}

Probably caused by : usbccgp.sys

Followup: MachineOwner
---------
Driver Reference Table
Perform a Windows Update and see if any USB drivers are available for installation.

Code:
GIGABYTE OC_GURU	c:\progra~2\gigabyte\gigaby~1\oc_guru.exe	Public	Common Startup
I recommend uninstalling the above application - its known to cause BSOD's on some systems.
My System SpecsSystem Spec
26 Jul 2014   #3
Natvander

Windows 7 Home Premium 64 Bit
 
 

Thanks for the quick reply.

I forgot to uninstall OC Guru when I uninstalled the other GB program. Unfortunately that didn't work either. Also ran Win Update and nothing came up.

Do you want this BSOD report uploaded?
My System SpecsSystem Spec
.

26 Jul 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

If you had a new BSOD, then yes, upload that.

Also, check to see if you have a utility installed called ON/OFF, also by Gigabyte. If so, uninstall that too.
My System SpecsSystem Spec
26 Jul 2014   #5
Natvander

Windows 7 Home Premium 64 Bit
 
 

I don't have ON/OFF but I do have Smart TimeLock and Smart Recovery by Gigabyte
My System SpecsSystem Spec
26 Jul 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Mmm... same bugcheck. Try this please:

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.
My System SpecsSystem Spec
26 Jul 2014   #7
Natvander

Windows 7 Home Premium 64 Bit
 
 

No integrity violations.
My System SpecsSystem Spec
26 Jul 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. If you open Device Manager, do you see a yellow triangle next to any of the USB entries?

Attachment 327024
My System SpecsSystem Spec
26 Jul 2014   #9
Natvander

Windows 7 Home Premium 64 Bit
 
 

Ah yes (why didn't I think of checking there...)

USB Mass Storage Device. Time to unplug devices?
My System SpecsSystem Spec
26 Jul 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yes. Try the USB external drives first, then reboot....see if has dissapeared.
My System SpecsSystem Spec
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 BSOD when shutting down PC - Driver Power State Failure




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