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Windows 7: Need help with BSOD please

26 Jul 2014   #1
byronbfd

windows 7 home premium 64 bit
 
 
Need help with BSOD please

So my laptop ( a pavillion g6 series) crashes and shows this screen whenever I plug two usb devices in.

Like i plugged in 2 usb thumb drives and it crashed and showed the screen

then i tryed to plug 2 portable hdd in and it crashed and showed the same screen.

So I am pretty sure that is why. I have read on it to try to figure out why. I either got that it is because I do not have enough power or I am not sure.

I ran a chkdsk (or whatever), ran a memory test, and ran a windows repair that found no problems.

Please help I want to know why it does this and if there is a way to fix it. If I just do not have enough power to use 2 devices at once I understand and just will not do it, but I would like to know for sure.

By the way I forgot my computer is a pavillion g6 series with amd A6-3420m APU with RADEON HD GRAPHICS 1.50 GHz processor
4.00gb ram
windows 7 with sp1

It is all stock I have not upgraded any component.

Thank You.


My System SpecsSystem Spec
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26 Jul 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
26 Jul 2014   #3
byronbfd

windows 7 home premium 64 bit
 
 

Ok I ran it and uploaded the zip file. Is there anything else I need to do. Thank You.
My System SpecsSystem Spec
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26 Jul 2014   #4
byronbfd

windows 7 home premium 64 bit
 
 

I also ran a sfc/scannow and it found nothing.
My System SpecsSystem Spec
26 Jul 2014   #5
byronbfd

windows 7 home premium 64 bit
 
 

Also I forgot that when i plug a usb device in it does not recognize that something has been plugged in at all and I have to unplug and replug it in and some time try different usb plugs usually I have to go through all three of them and eventually one works.
My System SpecsSystem Spec
26 Jul 2014   #6
roblivrob

windows 7 home premium x64
 
 

I had a HP Pavillion and thought the blue screen was the best thing about the computer.
My System SpecsSystem Spec
26 Jul 2014   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8a10dd7800e, 0, fffff88001236bdd, 5}


Could not read faulting driver name
Probably caused by : Ntfs.sys ( Ntfs!memcpy+2d )

Followup: MachineOwner
---------
Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Reference this tutorial to help you use MemTest86+:
RAM - Test with Memtest86+
My System SpecsSystem Spec
27 Jul 2014   #8
byronbfd

windows 7 home premium 64 bit
 
 

Ok I will run that and let you know what happens.
My System SpecsSystem Spec
28 Jul 2014   #9
byronbfd

windows 7 home premium 64 bit
 
 

Thank you, I have two slots for ram in my pc and x1 4gb ram stick. I tested the stick in slot #1 and let it go through 8 passes with no errors, then I tested the same stick in slot #2 and let it go for 8 passes with no errors. I do not have another ram stick for this pc do I need to get one and test that or what.

Thank you so much for the help.
My System SpecsSystem Spec
29 Jul 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Check Device Manager. Do you see this sign next to any of the USB entries :
My System SpecsSystem Spec
Reply

 Need help with BSOD please




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