BSoD while streaming video BCC 0x1000008e

BSoDden · 27 Jul 2014

Hello,

It's my first time posting here and I'm looking for some help. Many times over the past couple months my computer will crash while streaming video in google chrome. I only have the two most recent crashes in this attachment. I had this problem both with Vista and after the upgrade to 7. I've tried updating my video card driver and scanning for viruses with Avast but could not resolve the problem. Below are some specs for my computer.

Any help would be greatly appreciated.

Operating System
Windows 7 Professional 32-bit SP1

CPU
Intel Pentium T2080 @ 1.73GHz 47 °C
Yonah 65nm Technology

RAM
2.00GB Dual-Channel DDR2 @ 265MHz (4-4-4-12)

Motherboard
TOSHIBA ISKAE (U2E1)

Graphics
Generic PnP Monitor (1280x800@60Hz)
Intel Mobile Intel 945 Express Chipset Family (Toshiba)
Intel Mobile Intel 945 Express Chipset Family (Toshiba)

Storage
111GB Hitachi HTS541612J9SA00 ATA Device (SATA) 43 °C

Optical Drives
TSSTcorp CD/DVDW TS-L632D ATA Device

Audio
Realtek High Definition Audio

Arc · 27 Jul 2014

Hi BSoDden.

Both of the crash dumps are somehow indicating to Avast, unfortunately.

The latest one, though displaying the probable cause as "hardware", showing that avast is failing there.

Code:

BugCheck 1000008E, {c0000005, 82e693a4, c0ec0a98, 0}

Probably caused by : hardware ( nt!SeCreateAccessStateEx+94 )

Followup: MachineOwner
---------

Code:

c0ec08b4  82221384Unable to load image \SystemRoot\system32\drivers\aswMonFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
 aswMonFlt+0x18384

What is aswmonflt.sys ? | System Explorer

The other one displaying multiple Avast elements as failing.

Code:

BugCheck 1000008E, {80000004, a93fff8d, adffc5dc, 0}

Unable to load image \SystemRoot\system32\drivers\aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
Probably caused by : luafv.sys ( luafv!LuafvGenerateFileName+58 )

Followup: MachineOwner
---------

What is aswsnx.sys ? | System Explorer
What is aswsp.sys ? | System Explorer

So as the first attempt, Uninstall Avast using Avast Uninstall Utility. At least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Let us know how the computer is running without avast.

BSoDden · 27 Jul 2014

Thank you for your reply Arc. I have switched from Avast to MSE and will post back here if another blue screen occurs.

Cheers

BSoDden · 29 Jul 2014

My computer blue screened again while streaming video. This time however it is BCC 0x0000017E system thread exception not handled. I've attached an updated log with the new dumb file. This time it appears the directX driver might be responsible.

Arc · 29 Jul 2014

It is Intel(R) 945 Express Chipset Family graphics.

Code:

924dd5c4  9512e0f9Unable to load image \SystemRoot\system32\DRIVERS\igdkmd32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
 igdkmd32+0x1280f9

The driver is old enough.

Code:

    Image name: igdkmd32.sys
    Timestamp:        Thu Sep 24 00:48:09 2009 (4ABA7471)

And no feasible update is available, apparently. https://downloadcenter.intel.com/Sea...xpress+Chipset

Still, you take the Intel® Driver Update Utility. See if it suggests any display driver update for you or not.

If not, there is very limited scope to troubleshoot more, as it is onboard graphics, a motherboard component.

In that case, you have to do some adjustments. Do only the jobs those are performed good in the computer.