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Windows 7: BSOD of death right after cell phone plugged into via USB

28 Jul 2014   #1
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 
BSOD of death right after cell phone plugged into via USB

Attached is the DM log collector zip. My current system specs are those of my Alienware laptop that I am also trying to resolve a BSOD issue on. The image below is the Speccy summary for my PC mentioned below.

Today I plugged my cell phone into my PC and immediately got a BSOD. I think this has happened once or twice before. Upon reboot, however, the PC runs just fine. I did not see a dmp file in the log collector zip so I don't know if the zip will be useful but it is attached anyway.

EDIT: Disconnected my phone after the reboot and reconnected it and no BSOD. So could not recreate the error.


My System SpecsSystem Spec
.
29 Jul 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi cwburns32.

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.
My System SpecsSystem Spec
29 Jul 2014   #3
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi cwburns32.

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.
I have been unable to recreate BSOD after doing what you suggested above. Will keep you posted.
My System SpecsSystem Spec
.

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 BSOD of death right after cell phone plugged into via USB




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