Blue Screen problem atikmdag.sys

jpbenfica · 21 Sep 2014

Sometimes have a blue screen, error 116 atikmdag.sys.
Please help.

Please see report dm log collector attached.

Arc · 22 Sep 2014

The BSOD is caused for display, apparently.

Code:

BugCheck 116, {fffffa8006dcc010, fffff8800485ad9c, 0, 2}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+12d9c )

Followup: MachineOwner
---------

The display driver is too old.

Code:

    Image name: atikmdag.sys
    Timestamp:        Fri Apr 24 16:21:57 2009

You need to update the display driver.

If I go to Download Drivers and put these values there .....

Attachment 334238

It results to CCC 13.9 WHQL. Download and install it.

Also, Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats including BSODs.

Code:

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633

Report us how the computer is running after doing these two.

jpbenfica · 22 Sep 2014

I have last drivers and i have the same problem.

jpbenfica · 22 Sep 2014

System Information (local)
computer name: JP-PC
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
Hardware: Satellite L500, TOSHIBA, NSWAA
CPU: GenuineIntel Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 4150054912 total

Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 22-09-2014 17:05:26 GMT your computer crashed
crash dump file: C:\Windows\Minidump\092214-26691-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x12D9C)
Bugcheck code: 0x116 (0xFFFFFA80053A44E0, 0xFFFFF8800484ED9C, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Mon 22-09-2014 17:05:26 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmdag.sys (0xFFFFF8800484ED9C)
Bugcheck code: 0x116 (0xFFFFFA80053A44E0, 0xFFFFF8800484ED9C, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Mon 22-09-2014 16:03:05 GMT your computer crashed
crash dump file: C:\Windows\Minidump\092214-30669-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x12D9C)
Bugcheck code: 0x116 (0xFFFFFA800666E010, 0xFFFFF88004074D9C, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Mon 22-09-2014 08:10:05 GMT your computer crashed
crash dump file: C:\Windows\Minidump\092214-30310-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x127F8)
Bugcheck code: 0x116 (0xFFFFFA80063F2010, 0xFFFFF880048C97F8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Sun 21-09-2014 12:58:47 GMT your computer crashed
crash dump file: C:\Windows\Minidump\092114-21918-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x12D9C)
Bugcheck code: 0x116 (0xFFFFFA8006DCC010, 0xFFFFF8800485AD9C, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Sun 21-09-2014 12:54:16 GMT your computer crashed
crash dump file: C:\Windows\Minidump\092114-19812-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x12D9C)
Bugcheck code: 0x116 (0xFFFFFA80054204E0, 0xFFFFF880040E8D9C, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

jpbenfica · 22 Sep 2014

Arc · 22 Sep 2014

jpbenfica said:

I have last drivers and i have the same problem.

I need to see before I comment on it.

Install the suggested driver. Let the computer run. If it BSODs then post the data following the BSOD Posting Instructions, in your reply post.

jpbenfica · 22 Sep 2014

Arc · 23 Sep 2014

No, not that.

Click on the button below ....

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums