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Windows 7: Randomly BSOD when surfing the internet

07 Aug 2014   #1
themykel

Win 7 x64
 
 
Randomly BSOD when surfing the internet

I have rebuilt the machine, I have reseated all components. I am NOT overclocking any hardware and all hardware was purchased brand new and I have had this issue for awhile while surfing the internet. Finally after a year of my wife nagging me I am trying to resolve the issue!

All Drivers are up to date
Mobo BIOS has been updated
Wind 7 x64 installed
Core i7 3960 cpu
DX79SI motherboard
12gb RAM
GTX 550 TI Video Card

Dump files are attached dating from May 13th to Aug 8th.

This happens only when browsing the internet regardless of browser


My System SpecsSystem Spec
.
08 Aug 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi themykel.

It seems to be a PCIe hardware issue.
Code:
BugCheck 124, {4, fffffa800a5818d8, 0, 0}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa800a5818d8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
The details shows ....
Code:
===============================================================================
Common Platform Error Record @ fffffa800a5818d8
-------------------------------------------------------------------------------
Record Id     : 01cfb06a4d497768
Severity      : Fatal (1)
Length        : 672
Creator       : Microsoft
Notify Type   : PCI Express Error
Timestamp     : 8/5/2014 5:51:06 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : PCI Express
-------------------------------------------------------------------------------
Descriptor    @ fffffa800a581958
Section       @ fffffa800a5819e8
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Recoverable

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x0010/0x0407
Device Id     :
  VenId:DevId : 8086:3c04
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x02
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ fffffa800a581a1c
  Device Caps : 00008001 Role-Based Error Reporting: 1
  Device Ctl  : 0007 ur FE NF CE
  Dev Status  : 0003 ur fe NF CE
   Root Ctl   : 0008 fs nfs cs
VenId:DevId : 8086:3c04 ==> Xeon E5/Core i7 IIO PCI Express Root Port 2a.

As you did not supply all the relevant info to us, we cannot see what is the device attached there. But we can see that your motherboard DX79SI has three PCIe X16 slots.
Attachment 328554
Apply the PCIe device in another slot. See how it goes. Let us know.
My System SpecsSystem Spec
08 Aug 2014   #3
themykel

Win 7 x64
 
 

Arc, thank you - I did not consider switching the PCI-E slot! I will do that this evening! What is plugged into that slot is the Video Card
My System SpecsSystem Spec
.

09 Aug 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by themykel View Post
What is plugged into that slot is the Video Card
That is what I guessed. But was not able to say with certainty as the msinfo32.nfo file was not included in the uploaded zip.

Will wait for the feedback. If the issue continues even after changing the slot, then further actions will be needed.
My System SpecsSystem Spec
23 Aug 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Any update? Or we should consider this issue as solved?
Quote   Quote: Originally Posted by Arc View Post
Will wait for the feedback. If the issue continues even after changing the slot, then further actions will be needed.
My System SpecsSystem Spec
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 Randomly BSOD when surfing the internet




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